Italian Customer Services Advisor

Do you speak fluent Italian and English and are looking for a complete work from home position?

We have several short term assignments with a globally recognised and respected brand.

This role in frontline Customer Care involves answering both chats and emails so happy and helpful attitude combined with your language skills is a must.

The role pays £13 per hour and does include working weekends on a rota basis, likely to be 1 in 3 weekends

The role requires taking full ownership in resolving your customer queries providing professional, high quality support.

Adherence to processes and policies is key, whilst also understanding the need to think outside of the box to solve a problem.

You'll be expected to have a positive, friendly and can-do attitude towards staff and customers. Whilst also being receptive to changes within the business.

Initiative and proactivity will be required to succeed within this role and to hit customer care targets.

Performing other duties as assigned within the skill set required for the role.

The ideal person for this role will be:

Computer literate with the ability to quickly learn bespoke systems
Confident and competent in troubleshooting technical issues
Able to think logically whilst also being able to creatively provide solutions to issues
Have 1 - 2 years of experience within a customer call centre environment ideally where some degree of technical support was required
Fluent written and spoken English is essential
Ability to multitask within a fast paced environment
Knowledge/interest in technology
Ability to work shift patterns, including some weekends
If this sounds like you then please contact Brellis Recruitment today
Posted
01/12/2022
Location
Oxford, United Kingdom, gb
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