Customer Quality Support Engineer

A specialist manufacturing company in Thame, Oxfordshire is looking for a Customer Support Engineer with Quality experience to report to the Quality Manager and working closely with the Quality Assurance Customer Co-ordinator this role requires a dynamic and talented engineer with a customer and business focus, who can work across all areas to find effective resolutions to customer support issues (CSI). One who takes ownership of actions, drives and facilitates internal stakeholders to identify root causes of issues and subsequently implement actions to mitigate against reoccurrence. Whether encouraging product design modifications or new product initiatives, the Customer Support Engineer is critical to ensure that customer issues are effectively managed, closed out in a timely manner and communicated throughout the business and to the customer directly.


Be the focal point for CSIs, taking ownership, leading, and managing other action owners collaboratively and effectively.
Deliver immediate Corrective Actions to customer issues, to minimize customer disruption.
Developing cross functional teams to investigate and conduct root cause analysis (RCA) to identify issues and solutions using known techniques.
Provide full warranty support to customers, by liaising with the Services dept.
Continuous improvement champion for products, procedures and manufacturing arising from the results of RCA investigations
Accountable for delivering process excellence and the effective use of the team's resources and continuous improvement efforts.
Develop and implement systems that comply with industry regulatory requirements for quality, safety, and the environment.
Drive effective use operations resources and continuous improvement efforts. Define, drive, and deliver key production and process improvements
Coordinate work through effective collaboration with all parts of the organisation
Foster an environment that supports learning, individual development and openness to change. Experience, Knowledge and Skills

Understanding of electrical mechanical design engineering, competence in electrical power engineering.
Experience in Lean Six Sigma, RCA, 8D, BOS and continuous improvement processes
Proven capability of operating successfully in bespoke teams
Strong working ethic in the delivery of satisfying the profitable requirements and expectations of internal and external customers.
Effectively recognise and manage conflict
Broad experience of working in a multi-national, matrix organisation.
Strong communications and presentation skills.
Degree level education or equivalent certified experienceSalary offered is c£36k, 37 hours a week, + 25 days holiday + other benefits. The role will be based in Thame, Oxfordshire but with possible travel to customer sites throughout the UK including overnight stays so you need a full driving licence
Thame, United Kingdom, gb
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