Work From Home German speaking agent

Excellent opportunity to join a global company

Are you fluent in German?

Salary - 22k

Location - Work from home

ey Roles and Responsibilities:

Resolve escalated customer concerns and complaints by creating positive experiences;
Provide insight into the current state of the customer relationship with escalated accounts;
Utilize strong communication skills to connect with customers and negotiate when necessary;
Consistently follow-up with customers until their concerns are fully resolved;
Develop and maintain a prioritized issue list and action plan to drive resolution to critical issues.
Identify operational issues and cooperate with other teams/departments to improve (url removed)'s products and services;
Enhance the (url removed) brand through social media and reputation platforms (Facebook, Twitter, TrustPilot etc.);
Proactively and independently works to meet related targets;
Assist with any ad hoc projects and tasks from the Customer Success Manager.TL.

Qualifications & Skills Required:

At least 1 years' experiences in complaint handling or customer service;
Excellent written and verbal communication skills in both English and German;
Strong negotiation and objection handling skills;
Ability to manage customer expectations clearly, a balanced and analytical approach to solving customer problems;
Have a passion for helping and supporting others; you gain a sense of fulfilment from saving someone's day and solving problems;
A positive and friendly attitude with willingness to innovate change
Barnsley, United Kingdom, gb
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