Customer Service Coordinator

Customer Service Coordinator – x 12
Are you looking for a new opportunity to begin 2022 with?

Are you passionate about delivering excellent customer service?

Do you have a minimum of 12 months telephone-based customer service experience?

Are you looking for a fully remote opportunity?

If you’ve answered yes to the above, please read on…

Due to business growth, our client is now looking to recruit additional team members to join their brand-new team of remote workers, who are supporting business customers with their travel insurance queries. You will be a professional and confident individual who can respond pro-actively to answer daily queries relating to customer policies. Full training will be given to successful candidates for this position.

This role is working on a semi-shift rota from Monday to Sunday, 35 hours per week.

Offering a competitive basic starting salary of £19,500 plus performance bonus of £1500 (per annum) along with benefits for all employees including private medical cover, Life assurance, Pension, discounted travel insurance and Eye Care vouchers.

What will your working week be like?

Hours: 35 hours per week, semi-shift basis from 8am to 8pm Monday to Saturday & 9am to 5pm Sunday.

* You will be providing outstanding customer services to customers calling in with general enquiries

* You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover.

* In order to provide the best possible service, you will share any high-profile cases with your manager.

* Work towards personal and team targets to ensure that client requirements are met.

* Provide a high level of care to all customers

* Ensure that all administration is completed

Are you suitable for this role?

As this role is fully remote, it’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair. You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working. Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse. While working, a professional environment should be maintained – no background noise or interruptions please!

In addition to the equipment described above, you will also be provided with a smart phone and headset, so you are ready to go! You will need to have a minimum Wi-Fi Internet speed of 10mbps.

This really is a fantastic opportunity to work for a Global business, working in a busy and fast paced, team environment, where you will be offered extensive training, fantastic benefits and long-term career progression. They are looking for candidates to start work on the 10th January 2022, so please only apply if you can join them on this date, and interview as a matter of urgency.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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Milton Keynes, United Kingdom, gb
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