Customer Service Advisor

Customer Service Advisor

No evenings or weekend work!

Salary: £23,500

Location: Home working

Feb 2022 start - Interviews to be held in January

Are you looking for a company that invests in its staff and has exciting plans ahead?
We are looking for a candidate who has a genuine drive for providing excellent customer service and has the confidence to answer any enquiries. The following attributes are what will make a successful Customer service advisor for our client:

Communicates confidently, clearly and concisely both on the phone and email.
Able to deal confidently with people at all levels and develop positive working relationships with team members and colleagues.
Flexibility in response to changing priorities and needs and able to demonstrate a 'can do' and positive attitude.
Willingness to acquire new competencies and accept new challenges.
Able to analyse and solve problems and determine and recommend appropriate courses of action.
Have a good understanding and experience of working with IT Systems such as MS Office.

Key accountabilities

To provide advice and solutions in response to customer enquiries over phone and email, matching and promoting products and services to meet customer needs and maximise conversions.
· To continuously build, develop, share and maintain in depth product knowledge in order to provide a knowledgeable response to customers and so provide an added value service.

· To work collaboratively with your team colleagues and other internal and external contacts to achieve a consistently high level of service in line with internal processes and procedures and external regulations.

· To get involved in development and testing of new processes, systems and technology in order to provide feedback from a customer perspective

Sound like the kind of role you are looking for? - Please click to apply now
Middlesbrough, United Kingdom, gb
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