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Customer Program Manager

Due to an increase in demand, growth, and investment they are looking to increase their manufacturing capacity and are now seeking a Customer Program Manager to join their existing business development team on a permanent basis.


To work alongside BDG team and Customer Account Managers to gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out. To monitor all aspects of program performance for business excellence and Customer satisfaction to ensure Axiom Wins, Grows and Retains Customers for continued business growth.


* Program and Project manage all day-to-day communications internally and externally for allocated Customer Accounts, with accurate commercial oversight to create strong and strategic relationships.
* Work alongside BDG Customer Account Managers on individual Accounts to support and to gather client requirements, developing an implementation schedule and quarterly financial forecasts, and executing the roll-out through the business.
* Project manage multi-disciplined teams to ensure that projects are delivered to time cost and quality. Act as the customer representative within business for escalation and support.
* Contribute to the strategic agenda of the business unit taking a commercial approach to activities, with strong commercial understanding.
* Remain accountable for responsible for Accounts, with informed decision making to ensure deliverables, commercial strategies and financial/business needs are met.
* Ensure deliverables are provided on-schedule and with appropriate accuracy and completeness, with progress management reviews are scheduled and tracked appropriately.
* Measure, monitor, and report progress to Client's leadership team.
* Action the Account Plan for allocated customers alongside Customer Account Managers.
* Identifying strategies & targets for growth.
* Understand the past, present and future needs.
* Developing contact map & relationships.
* Identifying and neutralising all competitive threats.
* Monitor and communicate Customer Satisfaction levels.
* Regularly interact with outside customers, functional peer groups and senior management, conducting presentations of technical information concerning specific projects/schedules etc, to gain cooperation of others.
* Handle administration of contracting activities and interact with customers in accordance with company's policies and procedures, applicable laws, customers' requirements, and sound business judgment.
* Contribute to the growth and financial success of our client through capture of new opportunities and expansion of existing programs.
* Identify areas of potential growth in existing Client programs, and work through clients to seek additional business.
* Prepare written and verbal reports to management regarding project status, cost and schedule variances.
* Comprehend and communicate complex or technical information at a level to solicit or explain it and able to communicate this information through written correspondence and reports.
* Understand the customer's products.
* Understand the processes within the customer business.
* Project manage allocated RFQ's (requests for quotes) and NPIs (new product introduction).
* Maintain a regular interface with customer - developing & nurturing a long-term relationship.
* Undertake regular commercial reviews both internally and with the customer - at all levels.
* Analyse, monitor & report account performance.
* Have an overview of and monitor ongoing NPI for accounts through the business.
* Manage end of life products and/or customers with understanding of impacts.
* Drive role in customer new product development process and early Customer engagement.
* Ensure that all company operating values and compliance procedures are always adhered to, including quality management, health and safety, legal stipulation, environmental policies and general duty of care.
* Any other duties deemed necessary.

Acorn Recruitment acts as an employment agency for permanent recruitment
Caerphilly, United Kingdom, gb