Technical Support Engineer

A market leading Electronics Manufacturing business is recruiting for a Technical Support Engineer, to be based at facilities in Chatham, Kent.
Working Hours:
8:30am - 5:00pm Monday - Thursday, and 8:30am - 4pm on Friday.
Main Purpose of the Role:
As the Technical Support Engineer, you will provide in-depth technical support to our customers and System Partners, ensuring the successful installation, commissioning, and training of fire safety products. Taking a customer focused approach to supporting our products, showing a passion for developing the hiring company’s technology within the market.
Duties & Responsibilities:
* Providing technical support to customers and System Partners via email, telephone, and regular site visits, ensuring a prompt and accurate resolution to any issues, followed up with a written report
* Providing field support to our customers including commissioning, fault finding and onsite training.
* Validation of new Products, including test schedule creation and test result reporting.
* Ensuring accurate recording of all technical issues and service calls within our SAP system to enhance our monitoring of customer satisfaction levels
* Ensuring that the accuracy of all sales and technical documentation is maintained, whilst liaising with relevant departments for updates.
* Supporting the sales team on any technical matters during customer meetings, seminars, exhibitions etc.
* Maintaining an optimal level of customer service and frontline support whilst identifying specific customer needs.
* Expanding and maintaining knowledge of competitor products, updating the business of any new developments or technologies being used.
* Performing any other duties independently or as a team when required, to support the business and ensure our continued growth.
* Ensuring that all customer issues are handled in line with the company complaints procedure.
* Assisting, from a technical perspective, with training, wireless surveys, and seminars
To Be Considered:
* Previous experience in a technical engineering support role.
* Proven working knowledge, and experience with Fire Alarm Products and Services.
* Previous experience in installing and/or commissioning of conventional, analogue addressable fire alarms and emergency lighting, is desirable.
* Proficiency in Microsoft Office Packages
* Experience of working with SAP is desirable.
* Excellent time management, multi-tasking, and prioritization skills.
* Being a team player who relishes working in a team environment, but can also work independently
* Ability to set high standards and present a professional approach to customers
* A continuous improvement attitude towards work and professional development, with a desire for working in a leading-edge environment
On Offer:
* An opportunity to join a leading player within the Electronics manufacturing sector with genuine career progression opportunities
* An attractive salary, up to £35k, in line with skills and experience, plus benefits which include a bonus
* The chance to join a team of dynamic & supportive team of like-minded individuals.
For more details, please contact Willis Global - a leading Recruitment Consultancy for the Supply Chain & Logistics industry
Posted
01/12/2022
Location
Chatham, United Kingdom, gb
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