Operations Management Executive

Our client based in the outskirts of Lincoln are looking for a Operations Management Executive to join their team.

Key Responsibilities
· Providing a single point of contact to help build and maintain a closer relationship with your assigned customers by having someone they can always trust and rely on.
· Going on site visits to review your customers’ operations to ensure the software they are utilising continues to meet the demands of their business now and for the future and is being used efficiently.
· Highlighting useful system upgrades and enhancements that will benefit your customers’ businesses to aid in reaching their goals.
· Offering free advice on developing and optimising working practices, as well as sharing top tips on the system to help your customers save time and reduce costs.
· Being a direct contact to handle all the on-going and future needs of their system.
· Ensuring the timely and successful delivery of any queries and sales of the solution according to your customers’ needs and objectives.
· Being responsible for keeping customers satisfied with the software and delivering exceptional customer service on a day-to-day basis.
· Handling any issues your customers may have across the business and finding an acceptable, agreed resolution that will benefit both parties.

Knowledge & Skills
· Be able to build strong and lasting relationships with all business sizes and sectors.
· Understand how businesses operate, with demonstrable experience.
· Exceptional interpersonal skills and confidence in regular customer interaction.
· Thorough organisational and prioritisation skills to ensure all customer queries are dealt with in a timely manner.
· Effectively manage complaints and conflict.
· A drive for learning to thoroughly understand the software we develop, sell, support and maintain.
· A keen attention to detail and adhere to SLAs.
· Thorough problem-solving skills and the ability to think out of the box for alternative solutions.
· Excellent communication skills through all communication channels.
· Self-motivated and able to thrive in a target-driven environment.
· Natural relationship building skills where you act with integrity, reliability, and maturity – always.
· A willingness to travel regularly – the nature of this role will require you to drive our company cars and stay overnight when visiting customers.

Why work with us?
By working as part of the team, all colleagues enjoy:
Being Valued
· Play a valuable, recognised part in a family run company.
· Competitive annual salary.
· Regular performance and salary reviews.
· Attendance bonus scheme.
· On-going staff training and improvement programmes.
· 22 days paid annual leave.
· 8 days paid UK bank holidays.
· An extra day of annual leave for every year you work for the company.
· You also get your birthday off too!
Perks & Benefits
· Easily accessible working location with free parking.
· Smart/casual dress code.
· Annual team and company events, including our prestigious Colleague Awards ceremony.
· Weekly baskets of fruit for each department.
· Childcare voucher scheme.
· Company pension scheme.
· Access to a fully equipped private company gym with a personal trainer.
· Subsidised on-site staff café offering coffees, breakfasts, weekly lunch specials and homemade cakes.
· Flexi-time allowing you the chance to work your day flexibly for that important work-life balance.
· Flexi-breaks allowing you to take your breaks whenever you prefer throughout your day.
· Varied break areas – whether you enjoy a game of table tennis, some PlayStation with a friend or a quiet corner to read a book, we have a space for you to relax in.

Salary: Dependant On Experience
Hours: 40hrs p/wk (8:45am – 5:15pm, Mon. to Fri.)

For more information please call Red Recruitment on (phone number removed)
Saxilby, United Kingdom, gb
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