Account Executive

Interaction Recruitment is the UK's fastest growing independent recruiter with offices Nationwide. We are currently working in partnership with our client, who are looking to recruit professional, enthusiastic and driven individuals to join their vibrant and growing teams.

They have an exciting opportunity for a Account Executive to join their team based in Leeds. Our client pride themselves on giving employees the training, support and opportunities they need to grow and develop, encouraging everyone to achieve their full potential.

Please note the days and hours of work:

Mon/Tues/Thurs/Fri - Working frome home 8.30am-5.30pm

Wednesday - working in the office (CANDIDATES MUST BE BASED LOCAL TO LEEDS)

In this customer facing, operational role you will be responsible for delivering excellent levels of customer service to business customers through effective and timely query and complaint management. You will provide high level support to Account and Sales Managers with a strong ability to deal directly and positively with internal and external parties. The role holder will need to respond appropriately to complex queries and complaints, taking ownership where relevant.  Your key responsibilities would include:

Efficient responses when responding to complex payment and billing issues.

Gain extensive knowledge of industry and systems to be able to fully investigate each query. Determine root cause, collate supporting information from the systems, and implement a resolution.

Maintain a portfolio of ongoing queries, ensuring internal teams are chased and customers are updated regularly, adhering to SLAs.

Liaise with and manage query discussions with Retail Ops, arranging query overview meetings with Retail Ops Team Leaders as required.

Root cause analysis to determine process improvements.

Manage bespoke reporting for customers and internal shareholders.

Responsible for operating as the first port of call for the company’s largest customers.

Understand, and be able to explain how third party charges and reconciliations are calculated and applied for energy accounts.

To play an appropriate active role in the attendance of internal and external meetings with Sales and Account Managers to understand customers’ requirements.

All details in the system to be current at all times, including case status and contact notes.

Ensure that all queries are logged and resolved within agreed timescales.

Minimal errors and rework.

Approach work with a ‘right first time’ approach.

Achievement of all KPIs and objectives.

The ideal applicant will have:

Proven experience of working within Customer Service

A minimum of 4 GCSE’s at grade C or above (Inc. Math’s and English)

Proven ability to produce accurate work under tight deadlines

Experience of working within a regulated client environment

Good literacy and numerical skills

Microsoft Office proficient

Experience of a multi-channel (Email, Telephone etc.) working environment

Organisational skills

Verbal comprehension skills.

Able to manage conflicting priorities

In return you will receive a great working location (located near to the Leeds Centre and on major transport links), Monday – Friday sociable working patterns, 24 days annual leave, a competitive salary based on your experience and lots of other exciting benefits bespoke to our clients workers.

If this sounds like something that you would be interested in then please APPLY NOW!

Leeds, United Kingdom, gb
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