Key Account Specialist

Key Account Specialist – Customer Service

Bracknell, Surrey

£20, 000 - £23,000 per annum, dependent on experience plus bonus scheme offered

Based in Bracknell, our client, a world-renowned supplier of niche market products for both the UK and Worldwide markets are actively looking to recruit a confident business focused Key Account Specialist to join their Customer Service Team!

You are confident in a customer facing role; able to present alongside sales team. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role. A previous experience with mass markets accounts, national and international accounts, education trade customers... is preferable. You would constantly strive to provide good customer service, listen to customer’s suggestions / feedback and pass them to the relevant department. You will be an ambassador of their brands in the UK:

Your duties will consist of:

* Processing and recording data.

* Collecting and analysing data to learn more about seller behaviour

* Completing enrolment through analysing and auditing documents.

* Conducting research on problems and resolving complaints.

* Preparing reports from the analysis of data.

* Creating operational tools and presentations and communicating them to the customers.

* Forecasting.

* Ensuring the best route of our orders to the buyers’ shelves by liaising with all required departments and suppliers, couriers, bookers, forwarders...

* Strategic planning to improve buyer’s results

* Deliver on time reporting and forecasting for all required reports and documents to appropriate parties

* Processing and progressing orders, to ensure the customer knows information about order, status, progress, latest delivery details, problems, alternatives, etc. Expectation is that you take full control from order entry to Invoice for your customers.

* Processing customer complaints and credit notes quickly and accurately, pinpointing any problems and be confident to raise ideas to streamline process.

* Answering the phone

* Acting as a buyer advocate with a focus on improving the buyer experience

* Managing communications between key accounts and internal teams

* Build sustainable relationships of trust through open and interactive communication.

* Manage account profitability by measuring and managing seller contribution

* Conducting quality service.

* Updating customer scorecard report

* Reviewing strategy and initiatives to ensure planned results are being delivered.

* Meeting customers and delivering impactful insight & analysis

* Following up the sales and finding solution to keep in touch with your customers (phone meetings, mailing, email campaigns) and developing their potential.

* Attending shows in the UK and abroad
Bracknell, United Kingdom, gb
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