Team Leader

Are you:

An enthusiastic leader with an interest in education who can motivate and manage a team to success?
A skilled communicator, who provides an excellent service both internally and externally?
A strong team-player with the ability to prioritise workload in a dynamic, fast-paced environment?
Well organised, with exceptional attention to detail, and able to organise your time and work effectively to tight deadlines?
Would you like to:

Forge a career in a dynamic, progressive organisation by providing expert advice on international qualifications and skills?
Contribute positively to the understanding, development, and quality improvement of international qualifications?
Develop an excellent team to deliver excellent services to our customers?
The role:

As a Team Leader you will line manage a range of staff across the Enquiry Services team as well as our Evaluations team. You will directly manage your line reports with enthusiasm and care – ensuring performance management, mentoring, absence management are all managed effectively.

You will utilise your teams’ skills and coordinate the day-to-day delivery of effective service provision and workload allocation and contribute to the efficient operation of the department. You will contribute to the work itself by handling applications and enquiries and acting as the escalation point for your team for more complex queries.

What you'll need to succeed:

You will be passionate about training and developing your team, as well as contributing to the continuous improvements to the service and their processes. You will provide constructive feedback to your team and contribute to the wider quality assurance of the services such as spot-checking enquiries, calls, and messages with applicants and provide coaching and training where necessary.

What you will get in return:

Competitive salary

Company Pension scheme (the Company will match employee contributions up to a maximum of 6% of basic salary in the first year. Then the scheme becomes non-contributory with employer contributions of 10% leading to 20% based on years’ service)

Life assurance of 3 x basic salary for members of the pension scheme

Bupa Private Health Care Scheme with employee contribution

Employee Assistance Programme

Employee Ownership Trust:

What you need to do now:

If you're interested in this role, forward an up-to-date copy of your CV, or call Jill on (phone number removed)
RE People
Cheltenham, United Kingdom, gb
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