Customer Service Team Leader

Are you an experienced team leader looking for a new challenge? Do you want to join a growing organisation who will invest in your career development? Here at FMG we have a fantastic opportunity in our Customer Services Department. We are the UK's leading independent provider of fleet and insurer incident management and specialist vehicle recovery services. Due to continued growth, we are now seeking an ambitious and experienced team leader, to help drive a team of handlers to success. The Role: The department is responsible for providing the very highest standards of customer service; taking calls from individuals who have just had a motor incident. We ensure that each call handled in an empathetic manner with excellent attention to detail. As a Customer Service Team Leader, you will be required to lead and manage a team of call handlers, to ensure they provide the very highest standards of customer service and handle each incident in a speedy and professional manner. You will also be responsible for maintaining a strong focus on operational targets, performance improvement and driving the team to success. To be successful as a Team Leader in FMG; You'll need to be a proven people manager with strong communication and leading skills. You will also demonstrate; A strong work ethic and can thrive in a busy environment. An engaging personality with excellent communication and proven people management skills. An ability to excel in your ability to get the best out of your team members, through strong hands-on coaching and performance management. A high customer and delivery focused, you will thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued. A well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA's and targets Experience of working in a contact centre would be highly advantageous What's in it for you? Supporting you to be the best you can, we will prepare you for success right from the start. When you join the team, you'll embark on a structured training program and during your first 12 months, we will continue to develop you in your role through on-going coaching and support so that you have a really great first year. Your development doesn't stop there however, as you will go on to learn and build further skills and as you progress your salary will too. In return for your expertise, you'll receive; Competitive salary £24,000 - £30,000 bonus scheme earning up to £400/month, paid monthly. 25 days holiday increasing to 28 with length of service Contributory pension scheme Life assurance Free car parking New offices with fantastic modern break out areas, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme. Free eye tests and a variety of discounts with local businesses. If you like what we have to offer and want to hear more, please apply today
Huddersfield, England, UK
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