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Payroll Administrator

As a Payroll Administrator for Zellis youll provide an effective and efficient payroll service to a specified customer base, ensuring the accurate and timely delivery of the agreed services. Youll respond to requests, queries and issues raised in a friendly, helpful and efficient manner, enhancing customer satisfaction and loyalty. Youll work alongside your colleagues to support your Team Leader, driving a quality service delivery to the customer base and continuously look to improve the processes and service provided. Key Responsibilities: Completes and owns payroll processing cycle for allocated customers. Ensures data is received in the right format an in time to complete payrolls to agreed deadlines. Ensures all payroll processes and procedures are accurately documented, updated regularly. Reviews regular payrolls currently in production to ensure Best Practice processes are adhered to. Maintains a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars. Receives and records customer enquiries and provides enhanced information in response to customer requests. Handles complex payroll queries escalated from the client. Considers and proposes any new ideas which could add value to the customer and improve business performance. Prioritisesand actions daily tasks to be accomplished to meet SLAs. Provides and maintains regular data/statistics/reports. Develops and maintains a good working knowledge of Zellis products and services. Ensures company confidentiality at all times and manages data under security policies. Skills and Experience Required: Solid payroll knowledge and relevant previous experience. Ideally CIPP qualified or working toward this qualification. Previous experience in a payroll outsourcing environment and/or experience with ResourceLink is desirable. Excellent numeracy skills. Strong customer interaction skills (by telephone, face-to-face and written). Excellent prioritisation skills, with high level of attention to detail. About Us: With over 50 years experience and almost 2,000 employees we serve over 5 million of our customers employees and process in excess of 60 million payslips a year. As a business we offer real-time recruitment, onboarding, talent and performance management services to over 600 customers via our powerful and integrated ResourceLink software. Were trusted by leading businesses throughout the UK and Ireland to help them with their most important resource their people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as our customers.
Nottinghamshire, England, UK