Customer Installation Engineer-Full Training Given

A BIT ABOUT US Here at Trooli, were on a mission to banish buffering, vanish video call embarrassment and clear up those up to speed claims that give broadband a bad name. How? By providing our new, guaranteed, ultrafast, full fibre broadband speeds to as many communities as possible across Kent, East Sussex and beyond. Weve already got the great network, now we need more great people to take us even further. Think you can help? Heres why you should get in touch -Were passionate about growth Weve come a long way in 2 years, from nothing to 50,000 premises passed, 10 staff to over 100 and are now one of the most respected altnets in the industry and thats just the start. But its not just our network, were passionate about ensuring our employees grow with us too. -Were passionate about our people At the heart of our culture is a belief that a company should be much more than politics and processes. That doesnt mean these dont exist, but it does mean that our people are the most important part of our business, that life here is that bit more fun and our high staff retention rates are something were rightly proud of. -Were passionate about our customers wouldnt it be nice for a broadband network to be independent of Openreach and have complete control of where it builds and the experience our customers receive? Well, thats exactly what Trooli is and with an Excellent Trustpilot rating from our customers, its clear were doing something right Still interested? Read on THE ROLE Some companies would define the job as installing broadband to our new customers. We think that downplays it a bit. Youll be one of the key faces of our business, the 1st person our new customers see as you make their dream of ultrafast broadband a reality, the person they remember and as much of a reason why theyll give us 5 stars as the ultrafast broadband youre installing. Confident of giving our customers a smile as well as ultrafast broadband, you will be working within a region locally. THE DAY JOB Provision of FTTP Broadband services in both residential and business premises Deployment and commissioning of customer premises equipment including ONT and router Deliver professional and concise customer handover Self-audit all works and ensure it meets all applicable technical and operational quality standards Work efficiently and tidily, maintaining a clean environment at all times Respond effectively and appropriately to all customer requests and enquiries Complete work to agreed time scales Comply with Health & Safety standards Ensure that all work activities comply with environmental regulations Ensure the use of plant and tools are conducted in a safe manner, meeting the requirements for operation of the specific equipment Comply with company Transport Policy The role is principally working within a customer installation team. However, you may also be required to carry out cabling work on our core distribution network. WE'D LIKE TO SPEAK TO YOU IF You will be able to develop excellent working relationships within your team, with your manager, and with other teams within Trooli You strive to make efficiencies and work smarter You have excellent organisation skills. You are a clear and concise communicator You are physically fit to carry out manual handling Can Do mindset with focus on customer satisfaction beyond expectations A collaborative and innovative approach to service delivery and problem solving Full UK Driving License WE'LL LOVE YOU IF You have fibre installation/splicing skills and experience in fibre welcome but not necessary. Good understanding of WiFi and various broadband capable devices and be able to demonstrate this to customers Good understanding of fibre terminology and able to communicate this effectively to customers as well as colleagues within the business Well-presented and able to demonstrate a professional image as the face of the business Self-motivated and able to work independently on a solo basis Able to demonstrate empathy with customers and colleagues personable and friendly Calm under pressure and ability to work in a methodical way in a busy environment Proactive and efficient, and willing to go the extra mile for customers Passion for our purpose and mission Strong fit for our brand and organisational culture AND IN RETURN, YOU'LL GET 25 days paid holiday, plus bank holidays Generous life insurance policy Company sick pay after qualifying period Pension Career progression Free parking Friendly working environment Company laptop Employee referral scheme Cycle to work scheme COVID secure and risk assessed employer
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