Customer Service Advisor - Lates

Were Ocado Retail. Were the people powering, the worlds biggest and best online-only grocer. We work tirelessly to bring more of what matters to our customers: unbeatable range, fair value and effortless convenience. Our business is a joint venture between Marks & Spencer Group and Ocado Group. Its a successful combination of award-winning customer service and unrivalled customer data; world-leading technology and logistics from Ocado Group, and unrivalled product development from Marks & Spencer. Were an exceptional and mighty bunch of colleagues who are inspired by our three awesome values: Always be curious, Bring your best self and Challenge what's possible. Were growing fast, and were looking for like-minded people to join us for the next step of this incredible journey. The role Title Customer Hub Advisor Location Sunderland Customer Hub Hours 37.5 hours Days 5 days out of 7 between 3:30pm and midnight Salary £21,281 Do you have exceptional customer service skills? Are you a confident communicator? Want to join an ambitious ever growing business? If the answer is yes to these questions then we have a fantastic opportunity for you to start your career with us at Ocado. We're looking for Customer Service Advisors to join our fantastic team at our award winning Customer Hub, situated on the newly developed Sunderland Riverside. You will deliver amazing customer service when dealing with our customers across a range of different channels, such as telephone, email and web chat. You'll build strong relationships internally with our colleagues across different areas of the business. Personal Specification Good telephone manner Great organisational skills Willingness to go the extra mile to help customers and colleagues Ability to work well under pressure and to tight deadlines Using your own initiative Ability to prioritise workload Desire to learn new skills Strong team player Values Work in line with the Ocado Values: Always be curious Bring your best self Challenge what's possible What We Offer You At Ocado, we value our employees and want to ensure you are rewarded for your contribution through competitive salaries and fantastic benefits. 23 Days Annual Leave An additional paid day off for your birthday An additional paid day through our Donate a Day programme to complete charity work, as an individual or as part of a team Private Medical insurance Income Protection & Life Assurance Enhanced Pension Scheme (with 7% matching) 15% Ocado discount and 20% Marks and Spencer discount Exciting company benefits through Reward Gateway Here at Ocado we see your career as a journey and not just a job From day one we promote you to challenge what's possible by investing in your development with a comprehensive three week induction training programme, followed by regular upskill and refresher training. We also offer a career development pathway for progression with regular coaching sessions and a tailored leadership accreditation programme to support you on every step of your Ocado journey. Equal Opportunity Employer Ocado Retail Ltd is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, gender identity, sexual orientation, marital status, race, nationality, ethnic or national origin, religion, age, disability or union membership status. Recruitment Privacy Notice Ocado Retail Limited will process and store your personal information in accordance with our Recruitment Privacy Notice. By submitting your CV/resume and application information, you confirm that you have read and understood this privacy notice.
Seahouses, England, UK
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