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Network Operations Centre Team Leader

Trust Payments have an exciting opportunity for a Network Operations Centre (NOC) Team Leader to join the team. Location: Bromley Salary: Competitive Benefits About Us: Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. Network Operations Centre Team Leader - The Role: The NOC Team Leader is responsible for managing a small on-site team, who provide 24/7 monitoring of the availability and performance of Trust Payments systems and services, both internal and customer facing. The role holder will manage a team of NOC Analysts, co-ordinating their workload efficiently and effectively. They will provide support, coaching and training to their team members to ensure continued development of the team and the service it provides to the business. The role holder and their team will co-ordinate with internal teams and 3rd parties to ensure they identify issues quickly and address them both directly and through escalation processes. Network Operations Centre Team Leader - Key Responsibilities: The NOC Team Leader will lead a team who: - Provide 24/7 monitoring services for a complex set of internal and 3rd party systems and connections - Monitor the reachability of all connections within the network, initiating troubleshooting to address any failures - Analyse system functions and failures to quickly isolate and define problems - Manage incidents and follow defined escalation processes - Communicate throughout any event, ensuring internal and external parties (including customers) are kept up to date - Track usage and maintain a trend analysis of system load, usage, and responses, allowing for proactive identification of issues - Perform diagnostic analyses of the network & related systems as and when require - Provide on-site and remote technical services as necessary to ensure continuing monitoring - Manage and continually develop their small on-site team with regular reviews including training and development requirements - Organise and prioritise the team's workload - Work with their line manager to provide necessary documentation & reporting on actions required/taken, including root cause analysis of issues - Carry out general NOC duties as outlined in the NOC Analyst job description, including providing out of hours support on a rotational basis with the team, as required - Assist the NOC Manager in supporting product teams and other colleagues who are introducing new products and services, to ensure monitoring is a key element of any implementation. This will include testing and implementation of any new processes - Contribute to the management of disaster recovery processes, providing support within any incident as required - Comply with all legislation and codes of practice appropriate to the role - Deputise for the NOC Manager where required Network Operations Centre Team Leader - You: Essential - Previous experience within a NOC environment or similar for 2 years - Working knowledge of best practices around management, control, and monitoring of infrastructure, connections and user facing systems - Demonstrable ability to problem solve both proactively and reactively - Ability to prioritise workloads, often with competing priorities - Advanced computing skills - Excellent communication and leadership skills Desirable - Background in technology and knowledge of the Payment Business Industry - Understanding of Payment system capabilities and features - Programming skills (macros & scripts) Network Operations Centre Team Leader - Benefits: - Opportunity to be part of a rapidly scaling and market leading Fintech business - Health and Wellbeing ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders - Family friendly enhanced benefits/policies - Pension, Healthcare, Life Assurance To submit your CV for this exciting Network Operations Centre Team Leader opportunity, please click ‘Apply' now
Trust Payments
Bromley, England, UK