Global Head of Sales & Marketing

The Global Head of Sales & Marketing is responsible for the creation, execution, iteration and ongoing management of the companys strategies in revenue acquisition, revenue management, client experience and image projection. Allfour of these disciplines are deeply interrelated and require unified leadership from the role. Leadership Provide leadership, motivation, coaching, and guidance consistent with the companys culture and policies. Foster continuous improvement while supporting the companys executive team to promote efforts aimed at improving current client experience, business processes and profitability. Display flexibility and resilience when adapting to constraints, failures, and adversity. Adjust priorities to manage multiple demands and unanticipated events and modify decisions and actions in response to changing circumstances. Foster teamwork while working collaboratively with staff, peers, and senior management to achieve the companys business & quality goals. Communicate continuously and resolve conflicts proactively. Develop staff through career development planning, performance management, training assessments, individual development plans with a focus on building outstanding employee relations and loyalty. Conduct timely and effective evaluation of performance of direct reports and team. Provide recommendations for promotion and salary adjustments. Marketing Develop and execute global and local company strategies in Marketing including Social, PR, revenue management and digital experience. Direct and implementthe companys marketing andadvertisingactivities. ? Collaborate with Executive Management to develop growth plans for the organization. Analyzetarget market information to identify and recommend effective marketingapproaches.Identifynew market segments that will benefit from companyproducts. ? Direct and iterate the companys pricing strategies, including discounting, with all clients to achieve competitiveness and profitability within the sectors the company operates in. Improve the experiences of both the user and employee by designing, aligning, and optimizing the companys operations to better support customer journeys. Create sustainable solutions and optimal experiences for both customers in unique contexts and any vendors involved. Sales Develop and execute global and local company sales strategies for both existing clients as well as prospects that deliver an optimized market mix relative to our target clientele and drive revenue growth for the business Develop and manage a global team of Business Development Managers (BDMs), including incentive compensation plans, to further the revenue and profit goals of the company. Set activity and revenue targets foreach member of the sales team and monitor performance. Train and develop all members of the sales team continuously. Control performance and optimize the sales structure Optimize client onboarding processes. Service Develop a strategy and roadmap forthe companys omni-channelclient experience, includingnew initiatives to improve performance, drive short-term and long-term client retention,scale to multiple product lines for a range of clients, and expandglobally. ? Develop and execute the companys global client service strategy, highly focused on proactively satisfying client needs in communication, and removing friction in all processes of client interaction with the company Key Skills: Deep curiosity about the companys business model and how the different departments function on a practical level outside of interacting with IT. The ability to pivot, required by a dynamic and hypercompetitive landscape ? Superb cross-cultural interpersonal skills, forging strong relationshipswith multiple stakeholders, listening, and relating well to people at alllevels Project management and process improvement ? Exceptional interpersonal skills, presentation skills, public speaking skills and verbal and written communication skills, including the abilityto sift through complicated business issues and communicate only the important aspects in aclear and concisemanner Critical thinking and analysis skills. Proficiency in verbal and written French preferred Education & Experience Minimum of ten (10)years of experiencedriving outcomes and leading global client-facingteams, Sales, andMarcom ? Minimum of five (5)years experiencescaling the Sales and Client Service functionsglobally with a m inimum of five (5) years of experience in Strategy, Consulting, General Management orInternationalexpansion Minimum of five (5) years experience in Revenue Management Strong familiarity with CRM tools, both from an evaluation perspective and an implementationperspective.Strong familiarity with other platforms used for the combinations ofMarketing, Sales, Client Service andCRM. ? Highest proficiency in written and spoken English required, French proficiency preferred. Bachelors degree, UGAD or License in Marketing or other related business field required or equivalent professional experience. Masters degree/MA/DNM preferred
Kevin Theobald
London, England, UK
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