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Hub Operative (Fully Remote)

We are the UKs number 1 keyholding and alarm response specialist, disrupting the industry with creative thinking and bespoke technology. About us: We are a digitally transformed, tech-enabled security services company on the verge of breaking into the care sector with an innovative digital service. As a company, we are deeply rooted in hiring the best talent and setting the highest industry standards. With a commitment to rewarding hard work, the team culture is supportive, collaborative, innovative, ambitious and entrepreneurial. We strive to make a real difference to the safety and security of our clients by helping them make intelligent decisions based on insightful data. Known for our flexibility, rapid response, and tech-led approach, we collect thousands of data points in our smart security platform - a job booking, data analysis and access management that helps reduce risk: and spend bring businesses into the 21st century. About the role: This is a fully remote service role, however, we understand that there are times that everybody needs to come into the workplace and so you will have the option of coming into our new Farringdon office based in the heart of London. This role incorporates 12-hour day and night shifts, provides an excellent work life balance through a 4 on, 4 off shift rotation. The role involves taking enquiries via phone, email and live chat, booking services for clients as well as ensuring that the relevant updates and booking are made on our bespoke, in-house system. The ideal candidate will be a confident, outgoing and enthusiastic individual who is keen to work in an expanding team within a growing business. The company culture is ambitious, fun and provides excellent opportunities to grow your career and to have a voice within the business. Youll be (but not limited to): Acting as the first point of contact for the business, managing a variety of different queries from emergency job bookings to complex customer queries; creating a positive and professional image and develop a rapport with clients and supply network. Multi-tasking and prioritise your workload within your role, as enquires will come via range channels such as phone, e-mail and live chat. Responsible for all aspects of customer concerns, conducting investigations both internally and externally, whilst providing comprehensive responses and incident reports for our client base. Liaising with other departments to provide quick and effective query resolutions for both our clients and supply network. Driving 'best-in-class' performance from our supply network through our bespoke operational platform and mobile app. You will also be required to allocate jobs to the network through performance analysis. Thriving in a fast-paced environment, whilst maintaining high levels of accuracy both in data input and communication. Supporting in the implementation and adoption of tech-driven solutions for our clients. Identifying and participating in continuous improvement initiatives and to further enhance the digital transformation of the business. You should apply if: Exceptional customer service / communication skills (written and verbal) Ability to multi-task and assist in meeting clients needs and work to deadlines Ability to tailor your manner and approach depending on the audience Excellent time management skills You are friendly, super organised and calm under pressure Calm under pressure, whilst being organised and methodical Fantastic attention to detail Ideally youll also have: 5-year checkable work / education history IT literacy Your working life The role consists of a 12-hour shift working a four-on-four-off shift pattern, this is with a mix of days and nights, which works on a rotation Using your home as your primary workplace You will have a quiet space at home to use as your office Days: 07:00 - 19:00 Nights: 19:00 - 07:00 The Keyholding Companys Values and Behaviours We care about doing a good job Dedication: we exceed customer expectations Responsibility: we take pride in and ownership of our work Credibility: we do what we say we are going to do We believe in open and honest communications Confident: we have the confidence to express our opinions Open Minded: we openly share our ideas and views while listening and welcoming feedback Honesty: we are straight talking and trustworthy We encourage collaborative working with partners, clients and each other Partnership: we partner with others to share work, ideas and thoughts Coaching and Mentoring: we support each other and share knowledge Teamwork: we work together to achieve our goals We constantly strive to improve, via our people, processes and technology Initiative: we look for opportunities to improve and act Self-Development: we are motivated to develop our knowledge and skills Adaptability: we embrace change and are flexible
Posted
01/07/2022
Location
Central London, England, UK