Sales Support Executive

Sales Support Executive Permanent Role £25k-£30k London The client is an industry leader that specialises in the sales of i nternet services, storage and conferencing solutions. They are committed to innovation and the ability to exceed expectations as a company. The client is looking for the ideal candidate, which would be one that thrives in a dynamic fast-moving environment that also has experience with CRM systems. Responsibilities For Customer Interactions- Make sure support for the prestige customer base is prioritized first point of contact for customer questions and queries fortify the good relations between the Sales Support function and the customer, only secondary to the Account Manager For CRM Management- Existing data maintenance. Standalone CRM based projects Ownership of CRM Account Reassigns. Ownership of CRM lead approvals Processing Sales Orders Track all orders through the system ensuring that escalated orders are prioritised accordingly. Ensure that orders are completed through Post Sales in line with KPIs. Ownership and completion of any departmental queries or issues. Aiding the completion of order paperwork. Generating order documentation end to end for orders £5,000 and below. Cross train and provide support where necessary to the Order Desk team. Ownership of Commercial Change Control process. Provide necessary support to the Internal Account Management team. Ownership of the order Manual Amendment Process. End to end completion of Large Value order amendments. Sales performance reporting provide weekly statistics on sales performance for review of Sales Managers and Sales Director. Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager Requirements Customer service skills CRM/System Management experience Adept in administrative duties Have Coordination capabilities Good collaboration/team-work abilities Experience of providing admin support or customer service in a business environment Prioritise tasks Manage customer situations professionally Have excellent communication skills Essential to be able to use Excel, Word and PowerPoint to a high standard Self- motivated Excellent communication skills and telephone presence The ability to work well under pressure Attention to detail and task finishing skills Desirable Experience of providing administrative support to a team of salespeople Have an understanding of all sales processes in place Hours Monday-Friday 09:00- 17:30 25 days holiday plus Public Holidays Benefits Gym
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London, England, UK
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