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Service Technician

Are you looking for a hands-on role where no two days at work are the same?

Do you want to work for the South West's largest employer?

We currently have an opportunity available for a Service Technician to join our team working in Exeter. Joining us on a full-time, permanent basis, you will receive a competitive salary of £26,000 per annum plus excellent benefits.

About the role:

As our Service Technician, you’ll have responsibility for handling and interrogating alarms coming from our drinking water & wastewater networks, monitoring the welfare of our field staff, handling contacts from the emergency services, whilst ultimately providing a fantastic service to our stakeholders and customers. The action never stops 365 days a year, meaning this role involves a 24/7 shift pattern.

Shifts will include:

06:00 – 14:00

14:00 – 22:00

22:00 – 06:00

What you will be doing as our Service Technician:

Managing and triaging site alarms through the use of the company alarm handling system, and field lone worker alerts in accordance with company policy

Analysing data and trend information on the alarm handling system

Raising jobs and passing to operators or field depots

Logging operators on and off our sites via phone contact

Handling contacts from the Emergency Services and Environment Agency, logging information and taking necessary action

Developing and maintaining team relations with other staff, Managers and Stakeholders

Communicating clearly with our stakeholders and other team members, giving detailed shift handovers

Handling customer contacts out of hours from 10pm-7am

Prioritising workloads and handling high volumes at peak times

Providing support to the Alarm Team Manager through participation in tasks additional to daily duties

Skills and experience we are looking for in our Service Technician:

Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths

Experience of prioritising workloads

Geographical knowledge of the South West

The ability to interrogate and analyse information

Resilience and the ability to stay calm when under pressure

Experience of working in an office type environment

Awareness of the need to comply with agreed business processes

Experience of handling high call/work volumes

Excellent verbal and written communication skills with the ability to communicate at all levels

Experience of data handling and investigation

IT literate – Microsoft Office and in-house company bespoke systems

The ability to work under own initiative and as part of a team

What's in it for you:

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.

In return, we will offer an excellent range of benefits including:

Generous holiday allowance plus bank holidays

A discretionary Bonus

Competitive Contributory Pension

Access to the Company Sharesave Scheme

Various health benefits

And more!

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

South West Water is part of the Pennon Group, a very successful and stable business that prides itself on sustainability. We provide reliable, efficient and high-quality drinking water and wastewater services for a population of c. 1.7 million in Cornwall, Devon, and parts of Somerset and Dorset.

We believe that by investing in the future of our region, we are not only improving the quality of life for today’s residents and visitors but are also taking responsibility for future generations. Responsibility for the environment is central to this. Our aim is to continually drive up standards, particularly in the areas that matter most to our customers.

Our core values which are essential to our success are:

Trusted - We do the right thing for our customers and stakeholders.

Collaborative - We forge strong relationships working together to make a positive impact.

Responsible - We keep our promises to our customers, communities, and each other.

Progressive - We are always looking for new ways to improve and make life better.

Closing date: Thursday 20th January 2022

If you are looking for a new challenge, please click apply now to be considered as our Service Technician - we look forward to receiving your application
Exeter, United Kingdom, gb