Technical Support Analyst

Full-Time Technical Support Analyst
Work Experience: 2-3 Years

Looking for
Immediate availability (preferred).
Location: Pune, Maharashtra

This is a customer-facing role so we're looking for employees to join our team with exceptional communication skills.

- Provide support and troubleshooting for any issues that customers have, relay to appropriate internal teams as required
- Manage and resolve tickets using email, phone and live chat, through our internal ticketing systems (Zendesk, Jira, Confluence)
- Be solutions-minded and collaborate with internal teams to address obstacles
- Collect, and communicate relevant inputs to all internal stakeholders
- Above all, empathize with the customer, do everything you can to make their experience with Organization exceptional
- You may be required to work evenings and weekends on a rotational basis.
(Flexibility to work remotely on the evenings and weekends)


- Has 2 to 3 years in customer or technical support, or help desk
- Proven ability to take complete ownership of problems from identification through to resolution
- Ability to work independently or within a team supporting our customers
- Is very reliable and can work evenings and weekends
- Must have good technical analysis and troubleshooting skills.
- Experience with Zendesk or formal ticketing system is an asset
- Has Top-Notch Communication both written and verbal in English (French language will be a bonus)
- Have a friendly attitude where customers can hear your smile through the phone or over chat
Pune, India, in
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