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Patient Account Representative

COMPENSATION & BENEFITS:

The compensation is $14 - $16 per hour.

This position is in Wyoming, as such, employment in this position is subject to the labor and employment laws of the state of Wyoming.

The company benefits package for full-time employees includes medical, dental, vision, PTO, holiday pay, and accident insurance. We offer flexible scheduling, paid training, and a great work environment!

POSITION SUMMARY:

The Patient Account Representative is a key function supporting the company's 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication.

POSITION SUMMARY: The Patient Account Representative is a key function supporting the company's 1st Party clients. The role is responsible for communicating by phone with patients for the purpose of collecting and managing patient accounts. Through ongoing database maintenance, the Patient Account Representative ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, the Patient Account Representative provides outstanding customer service to customers and vendors through effective and timely communication.

PRIMARY RESPONSIBILITIES:

Communicate clearly, concisely, and effectively both verbally and written.

Must have a working knowledge of a Windows-based system, experience in word processing and database entry a plus.

Must possess interpersonal skills to handle sensitive and confidential situations.

Position continually requires demonstrated self-confidence, skill, and diplomacy.

Persuade customers to resolve their accounts within the payment and settlement criteria.

Some analytical ability is required to gather information from consumers, find solutions and prioritize work.

Work requires continual attention to detail in data entry of information related to consumer interactions.

Knowledge of healthcare billing and/or collections practices preferred.

Strong listening skills – Ability to listen and understand directions

Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.

Receive research and respond to incoming questions; provide information, explain policies and procedures, and/or facilitate a resolution.

Performs other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:

High school diploma or equivalent required.

Ability to communicate clearly and briefly, utilizing proper grammar and telephone etiquette.

Prior PC and keyboard knowledge is a mandatory requirement.

Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages. Must have a working knowledge of a Windows-based system, experience in word processing and database entry a plus.

Knowledge of healthcare billing and/or collections practices preferred.

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, physical disability, mental disability, veteran status, sexual orientation, gender identity, gender expression, ancestry, creed Immigration status, pregnancy and medical-related conditions, marital status, or any other reason prohibited by law.

PI154817585
Posted
01/06/2022
Salary Range
$31,000.00 - 45,000.00
per Year
Salary range estimated by
Location
Rawlins, WY 82301, US