REMOTE Customer Service Representative - Call Center -CC

Job Description Summary
  • Customer Service Representative - Call Center position in an established insurance company located in Irvine, CA.
  • Responsible for responding to general customer inquiries regarding insurance benefits, provider contracts, eligibility and claims in a confidential, professional, and ethical manner.
  • High School diploma or GED and a minimum of two (2) years of experience in customer service. 
  • Call Center Environment - PREFERRED
  • Knowledge of Health Benefits and Eligibility - PREFERED
  • Good communication and telephone skills with a very clear and concise speaking voice
  • Proficient written communications skills with the ability to learn new software and navigate multiple systems at once.
  • Moderate computing and keyboarding skills.
  • Ability to adapt to a constantly changing environment.
  • Proficient organizational and time management skills.
  • Fluent in English (oral and written)
  • Bilingual in Spanish - PREFERED
Duties And Responsibilities
  • Call Center Support
  • Customer Advocate
  • Respond to general customer questions via telephone, e-mail, and written correspondence regarding insurance benefits, provider contracts, eligibility and claims in a confidential, professional, and ethical manner.
  • Analyze problems and provides information/solutions.
  • Research and resolve aged Customer Service open calls within company standards.
  • Operate in the Health Care Processing System (HCPS), Imaging systems, and all systems necessary to obtain and extract information.
  • Develop and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Be accountable, when you uncover an issue or trend, for actually helping, assess and report what is happening in terms of impact, making improvements, and course correcting along the way.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Salary Range
$26,000.00 - 37,000.00
per Year
Salary range estimated by
Irvine, CA 92612, US
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