Support Specialist Home Based

Responsible for fostering the relationship between Client and intermediary customer sets. Assists customers (inbound and/or outbound) with review of access service requests, billing issues, the interpretation of applicable tariffs, Client policies, procedures, products, services, and Industry guidelines. 

Responsibilities

  • Process customer disputes in a timely manner as outlined by business objectives
  • Processes billing claims and adjustment requests via and the ordering and billing systems to achieve customer satisfaction. Ensures proper billing and collecting of such services via the applicable billing systems
  • Work through proper adjustment approval guidelines
  • Interact with internal and external clients’ daily, including providing information about their bill and providing tariff application, interconnection agreement application, and company policies for switched and special access
  • Research and respond to billing claims to meet customer expectations and internal standards
  • Negotiate the resolution of claims and disputes to meet company receivables objective levels
  • Manage collection of receivables on nationwide wholesale customers
  • Perform collection activities which include monitoring escalated activities
  • Follow appropriate security procedures for handling checks with large dollar amounts
  • Redistribute payment amounts via credit/debit adjustments
  • Communicate/interface with other departments
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Qualifications

Education:

High School Diploma or GED is required; Associate or Bachelor degree preferred

Experience:

2 years of collections experience; prefer two to five years’ experience with working knowledge of wholesale products and services with two years’ experience in customer contact

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Communicate clearly and effectively, both orally and in writing
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers effectively
  • Respond to customer inquiries and statements effectively
  • Write in a clear and concise manner
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements
  • Have an Internet speed of at least 10 mbps download and 5 mbps uploads
  • Must provide a copy of the speed test of your internet from www.speedtest.net
  • Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
  • Must have a workspace which is free from outside noise and distractions
  • Must agree to reside at your current address for at least 6 months

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet

Posted
01/02/2022
Type
Full time
Salary Range
$26,000.00 - 41,000.00
per Year
Salary range estimated by
Location
Tulsa, OK 74117, US
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