NPI Operations Program Mgr

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry’s first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

General Summary of the Purpose of the Position 

The NPI Operations Program Manager serves as the Operations Core Team representative for projects and programs to ensure outstanding product quality and successful product launch. The role ensures a seamless introduction of new products into manufacturing while ensuring the manufactured product meets expectations for the customer and the intended Operations requirements for each program.  This role will be the leader and facilitator for an Operations team of multiple internal functions during early product development through design transfer and post-launch.  This is the accountable resource for the Operations team representing Quality, Mfg Engineering, Manufacturing, Sourcing, Planning & Distribution. 

Approach and Deployment 

  • Facilitate the successful transfer of products into operations 
  • Act as the key liaison between R&D and Operations 
  • Accountable for the completion of transfer activities required for product commercialization, including DHR and DMR elements 
  • Partner with the Operations and Supply Chain teams to ensure that the demand, supply, and capacity plans meet requirements for validation and launch readiness 
  • Manage the Operations risks and issues related to the product transfer, implementing preventative action where possible 
  • Represent Operations on new product core teams.  This is the accountable resource. 
  • Work with product teams to accomplish needed Operations objectives and deliverables according to required processes, procedures and regulations. 
  • Collaborate with team members and stakeholders in solving problems and implementing solutions.   
  • Oversee Operations related readiness reviews, communicate recommendations and actions to senior Operations leadership regularly. 
  • Influence and guide product teams to avoid or mitigate manufacturing-related challenges 
  • Analyze risk/tradeoffs and make recommendations of appropriate path forward for new products 
  • Make and execute recommendations for process improvements for the New Product Operations (NPO) team 
  • Suggest, lead, and execute solutions related to business issues and opportunities related to NPO 
  • Quickly identify barriers to progress and execute team plan for success in and out of specific events 
  • Provide direction to the manufacturing team to execute the ramp-up plan to ensure adequate stock on hand at release. 
  • Apply critical thinking to resolve systemic issues that occur during each program to improve our ability to release a Quality product on schedule. 

Job Requirements:


  • BS, BA or similar degree with an emphasis in manufacturing, operations, or equivalent is desired 


  • Minimum 15 years working in operations, manufacturing, process engineering, or related. 
  • Minimum 10 years work experience in project orientated environment. 


  • Expert in problem solving and continuous improvement tools and methodology, such as Six Sigma, Lean, and Kaizen or comparable business systems 
  • Knowledge of ERP and PLM systems 
  • Knowledge and experience in cGMP, ISO13485, and FDA QMS preferred 

Skills & Abilities 

  • Willing to be hands-on in a manufacturing environment 
  • Able to work with autonomy and prioritize work to manage several tasks at once without frequent direction.  
  • Strong analytical skills 
  • Strong problem-solving skills, Six Sigma Black Belt certification is preferred 
  • Influencer who can change peer behavior without direct reporting relationship 
  • Position may require up to 10% travel at peak project activity 



Starkey Labs
Salary Range
$91,000.00 - 168,000.00
per Year
Salary range estimated by
Eden Prairie, MN 55344, US
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