Payroll Customer Support Specialist

Job Description

If you are an experienced Payroll Customer Support Specialist looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Payroll Customer Support Specialist. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Applicant must be eligible to work in the US for immediate opening.  For this opportunity, the successful candidate will be directly employed by Bartech Staffing as a W2 employee while providing services to our end client.

Payroll Customer Support Specialist        

Job Responsibilities                                              

Your specific duties as a Payroll Customer Support Specialist will include:   

  • Compensation (Range):  $23 - $25/ hour
  • The Payroll Customer Support Specialist is the frontline support role for the Payroll Department. This role is responsible for timely resolution of payroll requests and prompt assigning and distributing of payroll related concerns and requests.
  • Provides exceptional customer service support and resolutions timely
  • Responsible for managing all incoming calls, emails, and requests to the Payroll department
  • Responsible for managing the distribution of all ServiceNow requests to the Payroll team.
  • Responsible for Tier 1 support of Payroll requests (basic payroll information requests and research)
  • Responsible for timely completion of VOE and other employee requests for information into the department.
  • Assesses the nature of incoming calls, identifies, and completes appropriate action in a prompt manner.
  • Responsible for ensuring departmental supplies are maintained and stocked as required for processing
  • Responsible for payroll distribution including, sealing, sorting, packaging, and preparation for various distribution options.
  • Participates in all educational activities and demonstrates personal responsibility for job performance.
  • Maintains compliance with established corporate and departmental policies and procedures, quality improvement program, customer service and productivity expectations.
  • Responsible for incoming mail distribution
  • Responsible for scanning and storing of payroll related items as needed.

Payroll Customer Support Specialist

Job Requirements

As a Payroll Customer Support Specialist you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Associate degree or equivalent preferred
  • 1-3 years experience in payroll processing and/or customer service
  • Experience supporting timekeeping and payroll processes and systems preferred
  • Knowledge of standard payroll processes and practices
  • Excellent written and verbal communication skills and the ability to interact with all employee levels across multiple business units and functional areas.
  • Excellent phone etiquette and internal/external customer service skills required
  • Demonstrate good judgment, critical thinking, problem solving and decision-making skills
  • Time management skills, organize and prioritize workload
  • Proficiency with Microsoft Office applications: Word, PowerPoint, Excel, Outlook
  • Must be self-motivated and able to work in a team-oriented environment with an emphasis on total customer satisfaction
  • Customer service oriented
  • Consistently demonstrates a positive and professional attitude at work
  • Continuous improvement mind-set
  • Alignment with WestRock Values and Behaviors

Payroll Customer Support Specialist


As a Payroll Customer Support Specialist with Bartech, you will be working through an established and respected staffing organization with over 40 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Payroll Customer Support Specialist Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!

Bartech Group
Salary Range
$23,000.00 - 33,000.00
per Year
Salary range estimated by
Atlanta, GA 30328, US
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