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Manager Sales Operations

Position at NICE CXone

Manager Sales Operations
Location: Remote, US
The Manager Sales Operations primary duty is to ensure CXone sales decision making is fact based and prospecting efforts are efficient and effective and ultimately to improve margins on sales and marketing efforts. This position continuously evolves business intelligence through strategic use of analytics and development of our CRM. Additionally, the Sales Operations Manager position also consists of Business Analytics, Sales Process Management and Sales Reporting.

The Manager Sales Operations is responsible for support & maintenance of current sales analytics infrastructure using reporting tools and works on advanced analytics as part of strategy development projects. Projects will include investments in top markets, product cross-selling, territory design, and predictive analytics. The work is based on market research, sales data captured by the Salesforce application, thorough analysis and discussions with business partners. This position will be a leader capable of driving projects to the successful completion in a highly dynamic environment.

Financial Responsibility:
  • This position ensures accuracy in the CRM System which tracks the sales pipeline and reports.
Major Functions/Responsibilities:
  • Strategically administer and continuously improve our sales CRM system
  • Continuously evaluate the most efficient lead assignment processes and work with Sales Development Manager to make any changes to the process
  • Create and distribute analytical reports including ad hoc and custom reports for sales
  • Gather reporting requirements, design and deploy reports that fulfill the requirements as needed for Sales, Marketing and other departments as requested
  • Gather process requirements from Project Management and any other departments who are key to the sales cycle and customize the CRM system to meet those requirements providing a clear view of results from prospecting and sales processes
  • Train other staff as necessary on the use of CRM and other sales tools
  • Collaborate with marketing and the training department on development of automated sales tools (e.g. ROI calculator)
  • Analyze Sales Performance including, but not limited to:
  • Sales rep performance
  • Territory/book/lead assignments
  • Commission Analysis
  • Daily metrics & KPIs
  • Conversion tracking
  • Close Rate & Pitch Rate
  • Deal flow / pipeline performance
  • Attachment rates
  • Data Hygiene and Integrity
  • Industry analysis / segmentation modeling
  • Customer review, modeling and dissection
  • Design, implement, and manage sales forecasting, and associated planning. Establish high levels of quality, accuracy, and process consistency in approaches used by the sales organization. Ensure planning and forecasting efforts are appropriately integrated with other planning processes employed within the company.
  • Manage, administer, and train on the use of our BigMachines quoting tool; continuously evaluate areas for improvement. Scope needed projects and engage the necessary resources to implement the changes needed.
  • Audit completed contracts for correct financials and discount percentages to ensure our revenue numbers are maintained with the Finance department.
  • Act as sales liaison to marketing, IT, Operations as well as other key departments such as Finance, Legal, Recruiting, and Operations. Collaborate with these groups to develop and implement quarterly plans to drive overall sales performance
  • Contribute to the optimal deployment of sales personnel. Make recommendations for changing sales roles, coverage models, or team configurations in order to maximize sales productivity. Lead a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models
  • Supervises, coaches, and mentors the Sales Operations Analyst and other Sales Operations positions as assigned
  • Gives performance feedback, conducts performance reviews (including annual evaluation), sets performance goals, ensures work assignments are being met, etc.
  • Recruits, and hires for, positions in the Sales Operations group
  • Provide leadership in Sales Operations (and other groups within the Sales organization)
  • Follow the company Code of Ethics, Corporate Values and Company Vision and all policies and procedures at all times
  • Communicate in an effective and professional way with customers in and outside of CXone
This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.

Required Education, Experience, and Specific Job Related Skills

Education Requirements:
  • Bachelor's degree in Business or Finance or related field or equivalent work experience required.
  • Master's degree preferred.
Experience Requirements:
  • 6+ years sales analyst / sales operations experience. (eg SPSS)
  • 1-2 years leading a high performance team
  • Proven written and oral communication skills
  • Strong mathmatical skills
  • In depth familiarity with Excel
  • Problem solving abilities
  • Ability to meet deadlines
  • Quantitative and statistical analysis skills
Experience With the Following Preferred:
  • CRM Administration
  • Data Enhancement
  • List Purchase and Vetting
  • Marketing Automation tools
  • Contract/Quoting Tools with Invoice Reconciliation
ABOUT NICE CXone: NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE CXone provides the world's #1 cloud customer experience platform, NICE CXone CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

NICE is committed to provide an environment based on equal opportunity for all qualified applicants and employees. It is the policy of NICE to afford equal employment opportunities to qualified individuals, regardless of age, race, color, creed, religion, citizenship, ancestry, national origin, sex, gender, pregnancy, mental or physical disability, marital status, veteran status, service in the Armed Forces, sexual or affectional orientation, atypical hereditary cellular or blood traits, genetic information, status as a victim of domestic or sexual violence, and/or any other status protected by any applicable federal, state and/or local statute or regulation.
Salary Range
$84,000.00 - 144,000.00
per Year
Salary range estimated by
United, PA 15689, US