Front Desk Clerk

GENERAL-PURPOSE

Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

ESSENTIAL DUTIES/RESPONSIBILITIES

Greets and completes established check-in procedures for arriving guests on a daily basis in order to ensure guests are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established computer procedures in order to close guest accounts and open the room for the next sale.

Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls, and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful, and courteous demeanor at all times.

Performs other duties as assigned, requested, or deemed necessary by management.

Knowledge

Must have high school graduate-level mathematical aptitude, know standard cash handling procedures, and have knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English.

Job Type: Full-time

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Health insurance
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift

Work Location: One location

Posted
11/24/2021
Salary Range
$22,000.00 - 27,000.00
per Year
Salary range estimated by
Location
Wichita, KS 67209, US
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