Community Outreach Sr. Representative

  • Create, plan, coordinate, and attend compliant formal and informal cooperative community-based events.
  • Introduce and represent CCA at community events; answering questions and building awareness of CCA; distribute educational materials, give and/or attend presentations to prospective members and provider partners in order to establish referral sources. This position will be community-based and will be in the community most days.
  • Working with community organizations, attending product presentations to prospective members, staffing a table at a community event (such as at local organizations, food pantries, etc.).
  • Identifies opportunities to promote CCA programs in targeted populations throughout the marketplace.
  • Determine eligibility to enroll in CCA, providing callers with an overview of the program, the model of care and the provider network, and discuss benefit plans.
  • Identifies appropriate campaigns and sponsorships by gathering pertinent data from the community and / or contacts by researching upcoming community events, walk-a-thons, etc.
  • Maintain event and meeting calendars, schedule event/engagement meetings, coordinate space reservations, catering, A/V, parking, etc.
  • Post event follow-up contact with participants who have indicated an interest in our health plans, schedule follow-up calls with those who qualify and provide resources should the participant not qualify for a health plan being offered by CCA.
  • Track event and engagement metrics for reporting in a timely manner; maintain record of presentations
  • Maintain consistent supply of materials and handouts.
  • Must have own vehicle for travel to different sites daily.
  • Must be able to work with prospective members over the phone, in their home or in community settings.
  • Must be able to work occasional nights, weekends and holidays as needed.
  • High School diploma or GED required
  • Associates or bachelor’s degree preferred
  • Minimum of one-year experience in sales, marketing, customer service, special events or related field, preferably in a health care setting, required.
  • Demonstrated ability to work in a fast paced, team-oriented environment required.
  • Experience working with seniors or individuals with disabilities
  • Experience working for an organization in the member acquisition process preferred
  • Must have either a current applicable state’s Health Producers License OR the ability to attain applicable state’s Health Producers License within 120 days of start date.
  • Valid driver’s license and a good driving record that meets applicable state’s requirements for insurability required.
  • Strong interpersonal and communication skills, with the ability to overcome challenges and advance the individual sales cycle
  • Proficient in Zoom, MS teams, Outlook
  • Salesforce experience, a plus
  • Ability to generate business through contact with community partners
  • Highly organized, self-starter with the capability to support different marketing initiatives as needed in an evolving market place
  • English required
  • Bi-lingual preferred
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Salary Range
$67,000.00 - 123,000.00
per Year
Salary range estimated by
Springfield, MA 01119, US
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