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Care Account Executive

Job Details

Description

MetroNet has an immediate opening for an energetic; customer focused Care Account Executive!

At MetroNet, we pride ourselves on providing cutting-edge technology combined with outstanding customer care. We are a fast-growing telecommunication company, offering 100% fiber-optic technology. MetroNet specializes in fiber to the premise TV, voice and internet services that provide our customers with some of the fastest internet speeds in the world. Recognized for being one of the Best Places to Work in 2020 by Glassdoor. We are committed to revolutionizing the industry by enhancing the overall customer experience and optimizing the talent of our valued associates.

We’re looking for tech-savvy, innovative thinkers to join our team and help us create what’s next!

What is in it for you?

  • Competitive total compensation package
  • 80% of Medical premiums paid for by company
  • Company paid Disability and Life insurance
  • 401(k) company match and 100% vested on day 1
  • Discounted MetroNet service in our serviceable area
  • Flexible schedule
  • Locally owned, friendly, fun atmosphere
  • Career Progression Plan

Job Summary:

The Care Account Executive provides quality customer service and superior attention to the needs of the MetroNet Retail Store operation.

What you will be doing:

  • Provide strong understanding and enthusiasm around technology, especially around MetroNet products and services. Maintain detailed sales product knowledge, including competitive information.
  • Provide superior customer service with all customer interactions. Evaluate customers’ potential product needs and make appropriate recommendations.
  • Utilize retention techniques to proactively retain existing customers from canceling service.
  • Meet or exceed sales quotas in an accountability-based culture.
  • Manage store inventory, process equipment transactions, and handle high volumes of payment activity with a focus of maximizing the customer experience.
  • Work in a fast paces, high-volume environment.
  • Other duties and responsibilities as assigned.

What You Need For This Position:

  • High School Diploma or equivalent
  • 1-3 years related experience
  • Sales and customer service experience required
  • Excellent verbal and written communication skills
  • Demonstrated ability to showcase your Customer Service, Initiative and Problem Solving competencies

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today!

MetroNet is an EQUAL OPPORTUNITY EMPLOYER

#ZR

Company
MetroNet
Posted
11/24/2021
Salary Range
$41,000.00 - 85,000.00
per Year
Salary range estimated by
Location
Rochester, MN 55905, US