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Passenger Service Agent ($11/Hour + Flight Privileges)

  • Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
  • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

  • Must be a local (in-state) resident.
  • Valid In-State Driver’s License.
  • Ability to pass a pre-employment drug screen.
  • Ability to pass up to a 10-year background check.
  • Must be at least 18 years of age.
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Must complete ramp and SIDA training to obtain airport authority identification security.

Experience:

No prior experience necessary. Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

  • Excellent customer service skills.
  • Strong work ethic.
  • Ability to work in a team oriented environment.
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Education:

  • High School diploma or GED.

Experience:

  • One+ year of relevant experience.

Knowledge, Skills & Abilities:

  • Able to communicate information and instructions verbally and/or via radio equipment.
  • Able to communicate effectively in a professional manner.
  • Able to work quickly and efficiently to meet tight time restrictions.

Working Conditions

Work Schedule:

You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. We operate in a shift bid environment.

Work Environment:

  • Must be able to be alert to moving vehicles or aircraft and use radio equipment.
  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!) May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.

Physical Demands/Requirements:

  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to carry heavy items up and down jet way stairs.

Supervisory Responsibilities

None.

Legal

Unifi is an Equal Opportunity Employer.


Behaviors

Preferred
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group

Motivations

Preferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Self-Starter: Inspired to perform without outside help
Posted
11/24/2021
Location
Roanoke, VA 24000, US