Guest Service Representative

Job Description

Homewood Suites - Riverchase Galleria Hooveer AL is looking for dynamic, enthusiastic, motivated individuals to join our team. We empower our associates to create magical moments for our guests.

Job duties include, but are not limited to:

- The front desk agent is the first point of contact that a guest has when entering the hotel and is responsible for making a great impression on the guest and making sure that their needs are taken care of.

- Adhere to all uniform standards and maintain a professional appearance at all times.

- Offer a genuine friendly welcome to all guests.

- Create a positive check-in experience and enter accurate necessary information into ONQ PMS system.

- Be responsive to all guest needs and follow through on all guest requests.

- Always exhibit a genuine and caring attitude toward guests.

- Communicate pertinent information with team members and management.

- Offer a genuine friendly farewell to all departing guests.

- Answer all telephone calls in a timely and professional manner.

- Knowledge of location of all function/meeting space in the hotel.

- Run daily reports and complete all shift checklists.

-OnQ experience preferred

Come join one of the best hotels in Hoover and become part of a growing management company. Service, Smiles, Friendly Attitude will win us and our guests over.

Job Type: FULL AND PART TIME AVAILABLE

**IF APPLYING IN PERSON, BE PREPARED FOR ON-THE-SPOT INTERVIEWS**

Job Types: Full-time, Part-time

Pay: $10.50 - $11.50 per hour

Benefits:

  • Employee discount

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental Pay:

  • Signing bonus

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Work Location: One location

Posted
11/22/2021
Salary Range
$16,000.00 - 24,000.00
per Year
Salary range estimated by
Location
Hoover, AL 35244, US
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