Front Desk Agent

General Overview: Responsible for assisting guests efficiently, courteously and professionally in all front desk related functions according to the standards set forth by the Front Desk Manager. A high standard of service and hospitality must be maintained at all times. Benefits: Full insurance benefits for employees 32+ hrs per week, employee travel program per quarter, paid time off, sick time, consecutive days off, and hotel discounts for all locations.

About The Society Hotel: Our hotel embodies what’s important and best about the northwest: an adventuresome spirit combined with a love of life and honoring without fetishizing the past. That’s what creates the enduring heart of this region. We make that easily accessible to people.

MAJOR DUTIES:

-Answers phone, routes calls, takes messages and handles all incoming/ outgoing reservation requests.

-Assists guests with check-in and check-out, and verifies bill with guest, post necessary charges, adjustments and payments.

-Coordinates all room moves, late check-outs, and stay-overs to appropriate personnel.

-Responds immediately and follow through on all guest requests and complaints.

-The following skills are required: standing/walking (85% of shift), talking on the phone (40% of shift), computer operation (50% of shift), people skills (95% of shift), lifting up to 10 pounds (95% of shift), maximum of 50 pounds.

-Responsible for cash bank, daily paperwork, balancing audit and deposits. -Assists guests with questions and directions.

-Is a sales representative! Tells our guests about our facilities: Café, rooftop, nearby attractions, other Society Hotel locations (when applicable).

-Checks online booking agents (Air BnB, etc) and verifies information in the computer.

-Inspects all equipment and furniture in your daily work area for any hazards to employees and/or guests.

MINOR DUTIES:

-Follows established standards and work procedures for the front desk.

-Coordinates with all other departments insure total guest satisfaction.

-Prevents loss or damage to hotel supplies and property

-Completes daily checklists.

-Arranges for special services that may be requested by the guests.

This position is $15-17 per hour plus upgrade commissions. We are looking for full and part time employees to join our team!

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental Pay:

  • Commission pay

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: One location

Posted
11/22/2021
Salary Range
$28,000.00 - 36,000.00
per Year
Salary range estimated by
Location
Portland, OR 97209, US
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