HR Service Delivery & Solutions Specialist

HR Service Delivery & Solutions Specialist

Location US-IL-Cicero ID 2021-16386 Type Regular Full-Time Category Human Resources Overview

The HR Service Delivery Solutions Specialist will have a strong customer service orientation with the responsibility to use independent judgement and problem-solving skills to address BBG Associate inquiries regarding HR policies and processes, and resolve Associate problems including pay and benefits issue resolution. They will also be responsible for accurately documenting and managing all Associate inquiries via the case management system. Additionally, the Specialist will participate in the planning, development, and delivery of Associate life-cycle support for events such as on-boarding, open enrollment, performance management, and facilitating the exit process. The Specialist will be required to partner successfully across HR and IT functional teams to resolve Associate issues, provide solutions, and offer recommendations for process enhancements and improvements.

    Provide outstanding customer service by collaborating across HR functional teams, leveraging available tools, and exercising independent judgement / problem-solving skills to address all BBG associate inquiries regarding HR services and processes accurately and timely.
  • Document and manage all BBG associate cases in the case management tool and escalate cases (to Tier 2 support) as appropriate relying on personal judgement and following all case management guidelines.
  • Participate in the planning, development, and delivery of Associate support during various employee life-cycle events such as on-boarding, open enrollment, performance management, and exiting the company.
  • Identify and champion process improvement opportunities by participating in team activities including training events, feedback sessions, and continuous process improvement initiatives.
  • Other duties, as assigned by the jobholder's supervisor, may also be required.
  • Minimum 3 years' experience as an HR Generalist / Business Partner
  • Proficiency using PC-based applications (such as Microsoft Excel, PowerPoint, Word)
  • Thorough understanding of core HR principles, practices and procedures including leave requirements and other legal protections afforded by the FMLA, ADA and other applicable laws
  • Strong customer service orientation
  • Experience with case management
  • Demonstrated experience with HRIS systems
  • Ability to think critically, with excellent analytical and organizational skills
  • Ability to work independently and know when to ask for help when needed, with experience in a work from home environment
  • Communicate with solid written and verbal communication skills.
  • Demonstrated problem-solving & documentation skills

Preferred Qualifications:

  • Bachelor's Degree in a HR related field
  • Experience in a shared services environment
  • Experience with Dovetail and/or Service Now
  • Experience with the Workday HRIS system

Physical Requirements:

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone


  • Customer service focus
  • Sound independent judgement and problem-solving skills
  • Strong collaboration skills
  • Ability to work well with ambiguity
  • Adaptability and willingness to change as you learn
  • Continuous process improvement mindset
  • Willingness to take initiative - go beyond what is asked to get the job done

This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description.

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Computer User Support Specialists


3 to 20+ years

Job type

Full time

Salary Range
$37,000.00 - 57,000.00
per Year
Salary range estimated by
Cicero, IL 60804, US
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