Product Support Representative, Integrated Property Management

Product Support Representative, Integrated Property Management

What you'll do:

  • Support property managers by providing excellent service via phone and/or e-mail contacts.

  • Educate users in all functions and features of our product line.

  • Be the customers primary point of contact, build positive rapport and communicate appropriately until the issue is resolved and the customer is satisfied.

  • Be able to identify complex issue severity levels where analysis of situations or data requires an in-depth evaluation of variable factors.

  • Exercise judgment in selecting methods,techniquesand evaluation criteria for obtaining results.

  • Advocate for customer needs by suggesting customer experience improvements in line with business initiatives.

  • Exceed productivity and quality levels in support of world-class service standards.

  • Assist with process and knowledge base documentation and training as needed to help further the teams overall knowledge in support of customers. Is generally viewed as a content expert in one or more areas.

  • Minimum supervision needed; ability to complete complex, cross organizational projects with moderate levels of ambiguity.

  • Serve as a role model for communication skills and ability to handle customer issues in a constructive and effective manner.

Who you are:

Required Qualifications:

  • 4+ Years of customer service experience, preferably in a technical contact center supporting enterprise customers.

  • Demonstrated experience with MS Office Suite and CRM systems.

  • High level of determination to follow issues through to resolution.

  • Ability to work independently and in a team environment.

  • Ability to multitask and dynamically prioritize tasks.

  • Ability to determine methods and procedures on new assignments.

  • Able to handle customer concerns in a constructive and effective manner.

  • Ability to lead others to consistently maintain stride under pressure.

  • Five-day work week with one required weekend dayandsomeholidays based upon business needs.

Preferred Qualifications:

  • Experience with Atlassian products is a plus. (JIRA & Confluence).

  • Experience troubleshooting software integration and API issues is a plus.

  • Experience with browser technologies including a thorough understanding of cookies, security controls,extensionsand add-ons for Google Chrome.

  • Able to understand, modify, and troubleshoot customer data configurations and spreadsheets.

  • Solid understanding of HTML and XML are a plus.

  • Industry pluses: classified listings websites, travel websites, online advertising, or B2C websites.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Company
Expedia Group
Posted
11/21/2021
Salary Range
$65,000.00 - 92,000.00
per Year
Salary range estimated by
Location
Austin, TX 73301, US
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