Customer Service Specialist (9941091)

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Use Your Optical Experience to Launch a New Career with a Company that is Dedicated to Improving Lives

Excellent training · advancement opportunities · great culture · competitive pay

If you combine the ability to take inbound and make outbound calls with attention to detail and the motivation to learn and grow professionally, the Customer Service Specialist position offers you several compelling opportunities. You will:

  • Enjoy strong training and the ability to use your previous optical experience to make an impact on the customer service experience. If you bring some optical experience, we'll set you up for success here. We just ask that you are committed to your attendance and punctuality.
  • Showcase your potential to take on additional responsibilities and advance; we are committed to hiring from within whenever possible.
  • Join a collaborative, upbeat team in either our Dallas, TX or Columbus, OH location. You’ll begin working remotely (from home), but will transition to working from the office when it becomes possible based on the current environment.
  • Enjoy the stability and resources of a growing global organization -- our recent merger with Luxottica has made us the world's largest player in the eyewear industry.
  • Earn a competitive wage and first-rate benefits that include all you would expect as well as some pleasant surprises, such as the opportunity for overtime with extra pay.

To be a strong fit for this Customer Service Specialist opportunity you will have:

  • High School education or equivalent required
  • 3+ years of related optical experience and/or training required; ABO certification preferred
  • Ability to communicate effectively (written and verbal) in a team environment
  • Ability to multi-task and prioritize
  • Good judgment and decision making skills
  • The ability to leverage multiple systems to support our customers. Basic understanding of the Microsoft Office programs including Microsoft Word, Microsoft Excel, and Outlook

You need to know:

  • Given current conditions, you’ll begin as a remote employee working from your home office, but will be expected to report to the Dallas, TX or Columbus, OH office once our offices are able to reopen.
  • For remote work, you’ll receive a company-provided laptop, headset, and equipment, but you will provide your own high-speed internet, and will need the ability to plug your equipment directly in (rather than relying on WiFi) as our VOIP phone system works best when plugged in.
  • For remote work, your office must be in a quiet environment where you can work uninterrupted, and where no one else will be privy to the HIPAA-protected information that you’ll have access to on your screen.

We have multiple openings for the day shift position. You will work between 8am – 5:30 pm Central / 9am-6:30pm Eastern, Monday through Friday. You will work an 8-hour day shift within these times, but we are customer-driven so we'll expect you to be flexible about working overtime and occasional Saturdays if needed, although we anticipate that to be minimal in this role.

Improving Lives By Improving Sight. Essilor of America, Inc. is the leading manufacturer of eyeglass lenses in the United States, employs more than 7,000 people and operates the largest and most comprehensive optical laboratory network in the U.S. Essilor of America, Inc. is a subsidiary of Paris-based Essilor International. Essilor manufactures optical lenses under the Varilux®, Crizal®, Transitions®, and other brands, and our products are worn by one billion people daily. Essilor has been on Forbes' list of the World's 100 Most Innovative Companies every year since 2010.


For more information or to apply for this role please copy/paste this URL:

Job Type: Full-time

Pay: $18.00 - $23.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
Gloves, masks, and sanitizer are provided

Work Location: Multiple Locations

Salary Range
$18,000.00 - 27,000.00
per Year
Salary range estimated by
Tampa, FL 33646, US
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