Guest Service Manager - DAYS INN BY WYNDHAM FLORENCE/I-95 NORTH

Strand Hospitality Services is seeking an experienced Guest Service Manager for our Days Inn by Wyndham located in Florence, SC.

A leader in the hotel industry since 1969, Strand Hospitality maintains our high standard of excellence through our quality team members. At Strand Hospitality Services, our mission is to develop prosperous relationships. In addition, we strive to embody the following values in our daily work:

Service
Team Oriented
Responsive
Accountable
Noble Spirit
Dynamic

We are looking for an ambitious, dedicated, self-motivated person to join our team. With over 25 properties in several states, primarily the southeast U.S., we offer talented individuals opportunities for advancement and promotion.

The Guest Services Manager is responsible for managing and enhancing the overall customer experience at the hotel. The person in this position oversees the front desk operations and the scheduling and management of guest services staff.

Duties and Responsibilities
Including, but not limited to:
1. Manages the guest experience during their stay.
2. Oversees guest services to include the front desk processes and the shuttle, if applicable
3. Responsible for all interactions with guests to include responding to reservations and requests to modify existing reservations, special requests, check-in/check-out procedures, telephone procedures and use of hotel’s computer systems.
4. Assists with hiring the most qualified and strongest customer service-oriented applicants to fill open guest services positions
5. Trains and develops staff to perform all aspects of their job effectively
6. Creates work schedule and coordinates changes due to staffing shortages, filling in when necessary
7. Maintains a positive, cooperative work environment for all employees and management
8. Adheres to all company and hotel brand standards, policies and procedures.
9. Demonstrates and expects all safety, confidentiality and privacy protocols for guests and employees are strictly followed.
10. Effectively communicates with all departments to ensure guest requests or concerns are addressed
11. Various other duties as assigned by Supervisor.

Requirements

  • Hotel guest services supervisory experience preferred
  • Guest services experience required
  • Ability to reason and make appropriate decisions in response to guest concerns

Work Environment

  • Frequent sitting, standing, walking and bending forward while sitting and standing
  • Frequent trunk rotation while sitting and standing
  • Frequent stair climbing and reaching both above and below shoulder
  • Vision – must have the ability to frequently adjust focus and frequent use of close, peripheral and depth/distance vision
  • Frequent lifting, carrying, pushing and pulling up to 15 lbs.
  • Occasional lifting, carrying, pushing or pulling up to 25 lbs.
  • Occasional squatting and kneeling

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance

COVID-19 considerations:
The company expects all employees to wear face coverings and maintain social distancing, along with other policies related to efforts to prevent the transmission of COVID-19.

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel Front Desk: 1 year (Preferred)
  • Supervisory: 1 year (Preferred)

Work Location: One location

Posted
11/21/2021
Location
Florence, SC 29501, US
Apply Now