Administrative Assistant I - Customer Service

Why Work Here? Be Valued!

As a public service agency, we know our greatest assets are the people behind the service. We recognize the value of our employees through competitive pay and an amazing benefit package for staff and their family. Franklin County Public Health is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce.

The FCPH value statement says it all: We serve our communities, our organization, and each other with Integrity, Accountability, Excellence, Respect and Humility.

Franklin County Public Health provides:

  • Schedules to support a work/life balance.
  • Robust benefits including medical, dental, vision, an employee assistance program and a flexible spending account.
  • Life insurance, short and long term disability options are also offered.
  • Vacation time, personal time, sick time, and paid holidays.
  • And much more!

NOW HIRING: Administrative Assistant I – Customer Service

Under the direction of the Director of Human Resources and Customer Service or designee, the Administrative Assistant I is responsible for answering phones and greeting customers in a professional manner, performing administrative duties and providing clerical support as assigned.

This position focuses on providing excellent customer service to internal and external customers in accordance with the mission, core values, and purposes of Franklin County Public Health.

Duties Include:

  • This position interacts with the public in person, by phone and by email; they will respond to questions and requests for information or public records, answer incoming calls, etc. Identifying and assessing customers’ needs to achieve satisfaction. Handle difficult and dissatisfied customers with professional, polite and appropriate interactions.
  • Utilizes appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
  • This role provides administrative and clerical support including scheduling, mailing, scanning, faxing and copying; opening, sorting and distributing incoming correspondence, and create standardized letters, notices and mass mailings.
  • This role adheres to ethical and confidential principles in the collection, maintenance, use, and dissemination of data and information. Maintains, updates, and uses computerized data management systems. Collaborates in the development of and provides clerical/technical and administrative support to quality improvement activities.
  • All other duties as assigned.


  • Completion of a high school diploma or equivalent required
  • Technical proficiency with Microsoft Office Suite required
  • Strong organizational skills with an attention to detail and accuracy, customer service skills with the ability to learn new information quickly
  • Experience in a medical setting or public health setting strongly preferred

Hiring Salary: $18.00/hour - $20.70/hour. This is a non-exempt position.

Interested applicants should send:

  • Resume
  • Cover letter
  • FCPH application (located:

TO: the email address mentioned in the above website with subject ‘CS Administrative Assistant’

Deadline for Applying: External applicants (until filled)

No phone calls please.

Franklin County Public Health is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Learn more at

FCPH is committed to providing a healthy work environment for all employees, and all employees agree to be non-tobacco users as a condition of employment (e.g., cigarettes, cigars, smokeless tobacco, vapor, etc.). All applicants offered positions with FCPH must submit to and pass a drug and alcohol screen before beginning work. All FCPH Employees must be fully vaccinated (one or two doses depending on COVID-19 vaccination type) by November 23, 2021 unless a reasonable accommodation is requested and approved.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.

Job Type: Full-time

Pay: $18.00 - $20.70 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance


  • Monday to Friday


  • High school or equivalent (Required)


  • medical setting or public health setting: 1 year (Preferred)

Work Location: One location

Salary Range
$19,000.00 - 29,000.00
per Year
Salary range estimated by
Columbus, OH 43215, US
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