Desktop Support Technician (Contract)

We are looking for a Desktop Support Technician to provide technical assistance to our clients. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Be able to install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Be able to ask targeted questions to diagnose problems and conduct remote troubleshooting
  • Guide users with simple, step-by-step instructions
  • Test alternative pathways until you resolve an issue
  • Maintain daily performance of computer systems
  • Install, modify, and repair computer hardware and software
  • Occasional lifting to 50 pounds

Requirement/Skills

  • Proven work experience, minimum of 1 year, as a Desktop Support Technician or similar role
  • Hands-on experience (install and troubleshoot) with Windows OS/MS Office
  • Experience with Active Directory/DHCP/DNS
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude
  • Associates Degree desired in IT related field
  • Comp TIA A+ Certification (Preferred)

Job Types: Full-time, Contract

Pay: $20.00 - $26.00 per hour

Schedule:

  • Monday to Friday

COVID-19 considerations:
Proof of Vaccination Required

Education:

  • High school or equivalent (Preferred)

Experience:

  • Help desk: 2 years (Preferred)
  • Windows: 2 years (Preferred)
  • Computer hardware installation: 2 years (Preferred)

Work Location: One location

Posted
11/21/2021
Salary Range
$46,000.00 - 63,000.00
per Year
Salary range estimated by
Location
Burbank, CA 91504, US
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