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desktop /breakfix support

Job Description

Analyzes, diagnoses, and troubleshoots Server Hardware (X86) issues with focus on responsiveness; provides issue resolution. Maintains inventory and documentation of activity in ticket tracking software. Escalates more complex issues to 2nd level. Familiarity with desktop support and deployment. Tech will provide project support as well as on-call support for incoming tickets. Tech will have on call responsibilities after hours and on the weekend.

Purpose: *
Provides 1st level 24/7 break-fix support for IT hardware as specified by or utilized in customer environment.

Required Skills

Ability to guide others. Problem solving and self-management skills with attention to detail. Ability to prioritize tasks and effectively communicate verbally and in writing. Capability to travel to areas up to 3 hours.

Required Education

Required Years of Experience

A.S. in related field. 3+ years experience servicing Server hardware as specified or utilized in customer environment. Certifications (List type or level). Familiarity with ticket-tracking software.

Job Types: Full-time, Contract

Pay: $30.00 - $35.00 per hour

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • server hardware: 3 years (Preferred)

Work Location: One location

Posted
11/21/2021
Location
St. Louis, MO 63106, US