Retail Operations Manager

Our Story

MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at

Job Summary

The Retail Operations Manager is responsible for providing support, analysis, operations training and recommendations to ensure operational efficiency at the field level. This position concentrates on a wide range of analysis, research, compliance regulation, technology launches, policy and procedure, special projects and operational duties to effectively process high volume performance and serve as a business partner to the field and corporate offices.

Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Analyzes and improves organizational processes, and works to improve quality, productivity, and efficiencies within the stores including but not limited to operations field training and follow-up
  • Develops/manages communication initiatives to provide effective communication and streamlines content within the field
  • Coordinates and edits content and documents produced by corporate business partners.
  • Collaborates with various key corporate business partners to ensure maximum operational efficiency.
  • Acts as field advocate and conduit for all corporate initiatives impacting field operation
  • Generates, distributes and keep current all policies and procedures, sales and dispensing plans by state.
  • Provides a wide range of administrative services, including but not limited to competitive research, invoice processing, generating regular reports, content and documents.

(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)

Basic Qualifications

  • Previous retail field experience preferred.
  • Previous project management experience or equivalent preferred.
  • College education preferred.

Preferred Qualifications

  • Highly organized and collaborative
  • Able to align and prioritize inter-departmental projects and action items
  • Consistently delivers high-quality outputs with strong attention to detail.
  • Works effectively under tight deadlines, respond to changing priorities and coordinate multiple assignments and meet deadlines
  • Personal computer and technical skills in Word, Excel, PowerPoint, Sharepoint or equivalent and the Internet.
  • Refined proficiency in writing, public speaking and presentation skills, and interpersonal business communication.

Supervisory Responsibility

This position has no supervisory responsibility.

Working Conditions

  • This job operates in a professional office environment or at home work potential during state and city work orders.
  • This role routinely uses standard office equipment such as computers and mobile phones.
  • This position regularly requires long hours and frequent weekend work.
  • While performing the duties of this job, the employee is regularly required to talk and hear.
  • This is a full-time position. This position regularly requires long hours and frequent weekend work.

Physical Requirements

This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.

Travel Requirements

This position requires up to 30% travel.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Authorization/Security Clearance

There is no visa or H-1B sponsorship.

MedMen Is An Equal Opportunity Employer: We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.

Salary Range
$54,000.00 - 132,000.00
per Year
Salary range estimated by
Los Angeles, CA 90079, US
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