Desktop Technician

CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Desktop Technician

Essential Duties and Responsibilities:

Works across a broad range of technologies and liaises across multiple areas of the business to support incidents, problems and requests. Responsible for answering IT requests via phone, email, live chat or instant message and explaining solutions in technical and nontechnical terms.

  • Ensure successful daily user operations by responding to incidents, troubleshooting desktop issues, performing diagnostic testing and resolving desktop inquiries
  • Accurately document support issues, activities and/or resolutions and communicate user feedback to managers and IT team members
  • Monitor system changes, understand impact to end users and perform hardware and/or software installations and updates to desktop and/or laptop computers
  • Contribute to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary
  • Experience participating in small to medium size projects.
  • Possesses strong interpersonal skills and the ability to work well with others to calmly handle critical situations with confidence.
  • Excellent verbal and written communication with a professional demeanor and polished phone skills.
  • Strong customer service skills, including the ability to listen, interpret and explain computer related concepts in non-technical terms.
  • Strong troubleshooting skills in an enterprise environment and the ability to multi-task
  • Strong knowledge of current operating systems and software products.

Qualification Requirements:

  • Customer focused
  • Team oriented
  • Strong analytical skills are critical for identifying, troubleshooting and solving problems
  • Strong oral and written communication skills (especially technical writing)
  • Strong interpersonal skills
  • Able to mentor and transfer knowledge
  • 1-2 years of experience supporting Windows 7/10 operating systems
  • 1-2 years of Customer Service experience – must have a cheerful attitude
  • Microsoft Desktop Certified Technician, A+ certification or 2 years of desktop support experience (preferred)
  • Active Directory/Domain oriented environment experience
  • Associate degree (preferred)

To apply please email your resume to

The CRST core values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary Range
$36,000.00 - 49,000.00
per Year
Salary range estimated by
Ontario, CA 91764, US
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