eCommerce Operations Internship (full-time internship)

HUGO BOSS is globally renowned as a successful fashion and lifestyle brand. On the one hand, we have our passion for extraordinary design and high expectations regarding fabrics, processing and fit to thank. On the other hand, we like to encourage our team of almost 12,500 employees to think outside the box. After all, different perspectives enhance creativity and performance and result in products that are sold in 127 countries at over 7,000 sales points around the globe.

We are looking for a motivated and proactive intern to join the eCommerceteam of the U.S. corporate office in New Yorkfromend of January2018 for at least 6 months. The internship is unpaid. HUGO BOSS Fashions, an Equal Employment/Affirmative Action Employer (M/F/D/V).

Please submit your application beforeOctober 16th, 2017.

Key responsibilities:

  • Onsite Content QA: assist with daily quality assurance maintenance with both product details and order flow as well as competitive site benchmarking.
  • Pulling site analytics data for daily/weekly tracking and reporting on key metrics.
  • Assisting with customer issues and marking customer complaint emails for escalation.
  • Organizing and logging customer defective goods and assisting with the placing and shipping of new replacement orders.
  • Special Projects: facilitate all business development projects for the department (i.e. analyzing site speed data and comparing to industry averages, bench marking Omni-channel offerings amongst competitors, researching checkout flows/payment options/special services amongst competitors, etc.). Provide competitive analysis and a detailed services for each service provider, making sure to adequately match the business requirements and outline all implications for change

Required qualifications:

  • Interest and knowledge of the online retail industry
  • Highly organized and proactive with strong attention to detail
  • Must be able to work independently/take initiative
  • Excellent verbal/written communication skills
  • Ability to remain fully engaged in a busy office environment
  • Excellent team working skills with the ability to manage cross-functional relationships across multiple levels and global divisions
  • Proficient in all Microsoft Office programs
  • Strong Microsoft Excel skills with experience using pivot tables, v-lookups, sumifs, and additional formulas a plus.

Full time
New York City, New York 10041, United States
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