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Administrative Coordinator - HCI - BH Team 1

Summary:

The Administrative Coordinator (AC) collaborates with the CP Care Team in the provision of care coordination and care management for MassHealth Members with complex medical and behavioral health needs who are enrolled in an Accountable Care Organization (ACO) or Managed Care Organization (MCO) plan.  The AC collaborates with the CP care team in an effort to minimize duplicative efforts, promote integrated care, ensure quality and continuity of care, and support the values of person centered planning, Community First and SAMHSA Recovery Principles. The AC assists the CP team in organizing and coordinating resources and services in response to the Enrollee’s healthcare needs across multiple settings, and inclusive of both LTSS and SHD needs.  This role manages Team activities and creates and maintains operational systems to support the CP team in driving outreach and engagement, assessment and care planning, care transitions, health and wellness coaching, as well as community and social services connections. The AC partners with the Team Leader to ensure that all quality performance metrics are being met and that Enrollees are satisfied with services. 

Job Duties and Responsibilities:
The essential job duties/responsibilities of the position include but are not limited to the information listed below: 

  • Manage Team tasks as required for team operations, including billing processes, Enrollee tracking and reporting

  • Create and maintain operational systems to ensure team’s compliance to quality performance metrics and contractual obligations.

  • Maintain updated roster of active members and reconcile with current members list and billing rosters. 

  • Manage and monitor the process of securing authorization for services.

  • Maintain directory of services and supports accessible to all team members.

  • Partner with Team Leader in quality assessment and quality improvement activities such as data collection, reporting, analyses, and quality management.

  • Manage information flow and work flows of team operations.

  • Support collaborations with ACO/MCO plan staff and community based medical, specialty, behavioral health, and social services providers.   

  • Provide ongoing training to CP team as related to information flow and work flows, particularly as related to care management technology and systems.

  • Participate in regular team meetings.

  • Seek to maintain a constructive work environment and maintain effective communication with others.

  • Maintain appropriate written and oral communication.

  • Maintain confidentiality of client and employee information.

  • Perform other related duties as required.

  • Create and maintain operational systems to ensure team’s compliance to quality performance metrics and contractual obligations.

  • Maintain updated roster of active members and reconcile with current members list and billing rosters. 

  • Manage and monitor the process of securing authorization for services.

  • Maintain directory of services and supports accessible to all team members.

  • Partner with Team Leader in quality assessment and quality improvement activities such as data collection, reporting, analyses, and quality management.

  • Manage information flow and work flows of team operations.

  • Support collaborations with ACO/MCO plan staff and community based medical, specialty, behavioral health, and social services providers.   

  • Provide ongoing training to CP team as related to information flow and work flows, particularly as related to care management technology and systems.

  • Participate in regular team meetings.

  • Seek to maintain a constructive work environment and maintain effective communication with others.

  • Maintain appropriate written and oral communication.

  • Maintain confidentiality of client and employee information.

  • Perform other related duties as required.

Knowledge and Skills:

  • Excellent organizational, time management, and problem solving skills

  • Ability to function effectively as part of a multi-disciplinary team

  • Knowledge regarding psychiatric rehabilitation and recovery

  • Effective oral and written skills

  • Strong interpersonal and customer relations skills

  • Knowledge of business communication formats (correspondence, memos, minutes, reports, financials, etc.) and ability to compose routine correspondence

  • Knowledge of business etiquette and practices

  • Knowledge of personal computer applications and equipment: Word, Excel, Outlook

  • Knowledge of record keeping systems

  • Ability to communicate in a positive, courteous, and professional manner

  • Ability to exercise judgment and discretion in dealing with individuals and confidential matters

Typical Requirements:

  • Minimum of two years of experience in Human Services is required. Experience working with people with psychiatric disabilities and strong Team skills preferred.

  • A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

Education and Required Credentials/Licenses:

  • A high school diploma or equivalent is required; A/BS preferred.

Driving Requirements:

  • Driving is not a requirement for this position though employee may need to travel to off site meetings and trainings.



Company
Bay Cove
Posted
11/20/2021
Salary Range
$40,000.00 - 52,000.00
per Year
Salary range estimated by
Location
Boston, MA 02298, US