Patient Finance and Registration Float

Patient Finance and Registration Float

Who is CCRM Fertility?

CCRM Fertility is an industry-leading pioneer in fertility care, offering access to a national network of award-winning physicians, innovative technology and cutting edge labs. CCRM is one of the largest providers of fertility care in North America, and consistently achieves patient outcomes and satisfaction levels that lead the industry. CCRM currently operates in eleven markets spanning the U.S. and Canada.

Why Join CCRM Fertility?

As one of the leading providers of fertility services in the nation, CCRM is comprised of the best people in the industry. If you have a desire to be a part of an enthusiastic team, help patients achieve their dreams of parenthood, and grow both professionally and personally, CCRM may be the right place for you. CCRM offers competitive pay and benefits, growth opportunities, and an environment supportive of the success of our teams.

What we Offer our Team Members

  • Competitive pay and bonus opportunity
  • Medical, dental and vision benefits
  • 401(k) matching
  • Paid time off and holiday time
  • Professional growth opportunities
  • Job training and cross training opportunities
  • The opportunity to be part of a close-knit and growing team dedicated to helping our patients achieve their dream of parenthood

Patient Finance and Registration Float Position Summary

The Patient Finance and Registration Float plays a vital role in the patient care process, ensuring that all financial components of a patient’s fertility journey are appropriately handled, as well as supporting the patient with registration and scheduling functions. This role serves as a float position for both patient finance functions and front desk patient registration functions. This team member will be proficient at playing both patient finance and front desk roles, and will spend their time serving both functions. The Patient Finance and Registration Float reports to the Practice Administrator.

Essential Functions of this Position

  • Determine patient responsibility amounts and obtain payments in advance of the related procedure.
  • Meet with patients to provide a Financial Consult prior to treatment, explaining the expected coverage from their insurance company, if any, and the amount that will be patient responsibility.
  • Serve as a Patient Advocate for patients when patients have difficulty navigating with their insurance company.
  • Answer phone calls, take and triage phone messages, forward calls based on urgency and in a timely manner.
  • Responsible for patient appointment scheduling and rescheduling patient appointments when needed.
  • Complete administrative duties and support patients with their needs by way of phone.
  • Responsible for calling each patient who has not completed the new patient paperwork two days prior to their scheduled appointment.
  • Patient check-out procedures including charge posting, payment posting, adjustment posting, and comparing of patient insurance coverages and exclusions to services rendered to determine how to collect from the patient.
  • Insurance follow-up responsibilities, including but not limited to, monitoring outstanding insurance accounts receivables and performing follow-up to ensure that all funds due from payers are collected.
  • End of Day Balancing, including running reports to ensure that all amounts reconcile to supporting documentation and to posted bank deposits.

Required Qualifications for this Position

The right candidate will have strong communication skills, the ability to multi-task and operate in a dynamic environment, operate both independently and as a part of a team environment, and bring a positive attitude to the workplace environment.

While we prefer that our candidates have the qualifications below, we encourage you to apply to the position even if you do not possess all of the listed qualifications.

  • Minimum of High School Diploma or GED, required; Associate’s degree or Bachelor’s Degree preferred, or equivalent relevant professional work experience.
  • 2-3 years of experience in a medical/healthcare office setting required, patient financial services experience preferred.
  • Ability to work weekends, evenings and holidays, on a rotating basis with other teammates.
  • Must enjoy serving patients and having interaction with them, particularly in this subspecialty of medicine.
  • Strong proficiency with Microsoft Office programs, specifically Word, Excel, and Outlook.
  • Strong analytical skills and the ability to effectively read, generate and analyze reports.
  • Strong ability to maintain confidentiality and exercise discretion regarding confidential and sensitive information.
  • Exhibit courteous, compassionate and respectful treatment of internal and external customers, and displays a positive attitude and flexibility in changing situations.
  • Follow HIPAA guidelines and maintains confidentiality for all patient and practice information at all times.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Day shift


  • High school or equivalent (Preferred)


  • Medical billing: 1 year (Preferred)
  • Healthcare: 1 year (Preferred)

Work Location:

  • One location

Work Location: One location

Salary Range
$22,000.00 - 33,000.00
per Year
Salary range estimated by
Frisco, TX 75034, US
Apply Now