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Patient Account Representative - Check Out (Full Time)

Patient Account Representative- Check Out

Who is CCRM Fertility?

CCRM Fertility is an industry-leading pioneer in fertility care, offering access to a national network of award-winning physicians, innovative technology and cutting edge labs. CCRM is one of the largest providers of fertility care in North America, and consistently achieves patient outcomes and satisfaction levels that lead the industry. CCRM currently operates in eleven markets spanning the U.S. and Canada.

Why Join CCRM Fertility?

As one of the leading providers of fertility services in the nation, CCRM is comprised of the best people in the industry. If you have a desire to be a part of an enthusiastic team, help patients achieve their dreams of parenthood, and grow both professionally and personally, CCRM may be the right place for you. CCRM offers competitive pay and benefits, growth opportunities, and an environment supportive of the success of our teams.

What we Offer our Team Members

  • Competitive pay and bonus opportunity
  • Medical, dental and vision benefits
  • 401(k) matching
  • Paid time off and holiday time
  • Professional growth opportunities
  • Job training and cross training opportunities
  • The opportunity to be part of a close-knit and growing team dedicated to helping our patients achieve their dream of parenthood

Patient Account Representative- Check Out Position Summary

The Patient Account Representative-Check Out (PAR Check-Out) reports to the Practice Administrator. The ideal candidate has a sincere desire to serve patients, and possesses a strong aptitude for handling financial transactions. In addition, the candidate should be able to conceptually and in practicality grasp navigation through the various software applications used in executing the tasks associated with this position. This position processes every patient through the Check-out process upon their visit exit.

Essential Functions of this Position

  • Patient check-out procedures including charge posting, payment posting, adjustment posting, and comparing of patient insurance coverages and exclusions to services rendered to determine how to collect from the patient.
  • Support patients by answering questions, researching their insurance coverage or patient responsibility.
  • Insurance follow-up responsibilities, including but not limited to, monitoring outstanding insurance accounts receivables and perform follow-up to ensure that all funds due from payers are collected.
  • Patient follow-up responsibilities, including but not limited to, monitoring outstanding patient accounts receivables and following up with patients as appropriate.
  • End of Day Balancing, includes running reports to ensure that all amounts reconcile to supporting documentation and to posted bank deposits.
  • Cross-train and serve as the backup associate to the Patient Financial Counselor position, counseling patients on the costs associated with treatment.

Required Qualifications for this Position

The right candidate will have strong communication skills, the ability to multi-task and operate in a dynamic environment, operate both independently and as a part of a team environment, and bring a positive attitude to the workplace environment.

While we prefer that our candidates have the qualifications below, we encourage you to apply to the position even if you do not possess all of the listed qualifications.

  • 2-3 years of experience in a medical/healthcare office setting required, patient financial services preferred.
  • Must enjoy serving patients and having interaction with them, particularly in this subspecialty of medicine.
  • Prior experience with Athena, preferred.
  • Ability to work weekends, evenings and holidays, on a rotating basis with other teammates.
  • Strong analytical skills and the ability to effectively read, generate and analyze reports.
  • Proficient with Microsoft Office programs, specifically Word, Excel, and Outlook.
  • Strong attention to detail
  • Maintain confidentiality of all work information.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Day shift


  • High school or equivalent (Required)


  • Medical/Healthcare Office Environment: 2 years (Preferred)
  • Patient Financial: 1 year (Preferred)
  • Customer Service: 3 years (Preferred)

Work Location:

  • One location

Work Remotely:

  • No

Work Location: One location

Salary Range
$31,000.00 - 46,000.00
per Year
Salary range estimated by
Lone Tree, CO 80124, US