Order Entry Clerk - Fresno

Crystal Creamery is looking for an Order Entry Clerk for our Fresno office

Acquires customer orders, inputs order information into the computer system.

PRIMARY CUSTOMER RESPONSIBILITY: All CSR duties will work with other departments within Company to Coordinate orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Is always courteous to customers and co-workers
  • Talks with customers by phone and drivers; receives orders.
  • Key orders from fax machine,
  • Interfaces between plants and customers to arrange “specials” as needed.
  • Refers customer complaints related to service rendered to the designated person responsible for the investigation or, as necessary, handles it themself.
  • Notifies Sales Team of any negative changes in the ordering patterns of customers.
  • Makes corrections on invoices and issues credits as appropriate
  • Files order, invoice, delivery, and other supporting documentation
  • verifying daily invoices and exception.
  • Cross-training resource to the other members of Customer Service.
  • Assists other CSRs with calls and order entry when necessary.
  • Other duties as assigned.
  • Must be able to work overtime/Holidays and Saturdays.

QUALIFICATIONS

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two years of related customer service experience and/or training or equivalent combination of education and experience.

SKILLS

  • Ability to read, write, and interpret documents.
  • Must be able to 10-Key (numerical min qualification in 10,000)
  • Strong communication skills to speak effectively to customers and employees.
  • Must be computer literate and possess basic level skills in all Microsoft programs.
  • Ability to learn and perform essential functions on computer database programs.
  • Ability to organize and prioritize workload and meet deadlines.

Crystal Creamery is an Equal Employment opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, traits historically associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics in California), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, sexual orientation (actual or perceived), transgender status, sex stereotyping, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Crystal Creamery is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

To apply please visit: www.crystalcreamery.com click on careers and job openings.

Posted
11/14/2021
Location
Fresno, CA 93722, US
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