IT Support Specialist

NVISION Eye Centers is the leading ophthalmology partner comprised of the nation’s leading providers of ophthalmic physician services.

Based in Aliso Viejo, California, the Company operates over 40 locations (clinics and ASCs).

We strive to delight our patients by providing unrivaled care and service that exceeds their expectations. We are The Eye Doctors’ #1 Choice

We have an immediate need for an IT Support Specialist!

Primary Responsibilities Will Include (but not limited to):

  • Provide implementation, troubleshooting, maintenance, and monitoring support
  • Support efforts to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
  • Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
  • Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
  • Support issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.
  • Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment.
  • Interface with Microsoft for any Tier 3 support.
  • Manage, maintain, and troubleshoot email retentions systems
  • Manage roles and services, user permissions, email queues, and dynamic distribution groups.
  • Implementation of Exchange PowerShell to fulfill automation tasks

Required Education & Experience:

  • Hands on experience with implementation, deployment, migration, and support for Exchange Online, including working with Exchange Hybrid servers
  • Strong communication skills and experience partnering with senior IT and Program leadership
  • Understanding of ITIL concepts
  • Customer Service – works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.
  • Strong Communication Skills – be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
  • Experience with interacting with service lanes to handle service inquiries and problems.
  • Experience with Office 365
  • Experience with Scripting/Automation through Exchange PowerShell or other scripting languages
  • Experience troubleshooting issues in a growing environment.
  • Time management skills with the ability to work within an IT Service Management/ticketing system (Service Now) independently
  • Track record of working effectively within a team, and support to peers toward improved processes and results.
  • Ability to triage and properly classify incidents and prioritize work efforts accordingly
  • Experience with log reviews, incident analysis, and identification of issue trends

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Education:

  • High school or equivalent (Required)

Work Location: One location

Posted
11/14/2021
Salary Range
$65,000.00 - 99,000.00
per Year
Salary range estimated by
Location
Irvine, CA 92713, US
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