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Operations Agent 1

Pilot Freight Services is seeking a full time Operations Agent 1 for our Sacramento CA location
The Operations Agent 1 is responsible for controlling freight forwarding shipments into and out of the station across various modes of transportation based on customer requests. The primary focus is providing a high-level operations excellence and a quality customer service experience to all customers while maintaining station KPI’s.


  • Tracking and tracing outbound shipments
  • Inspecting outbound freight
  • Contracting new carriers as needed and assigning carriers and providing load tenders
  • Communicating freight status and any problems to other stations and customers, and updating the system
  • Provide customer service
  • Able to work overtime and weekend on call rotations.
  • Data entry of shipments into transportation management system
  • Quoting, costing and invoicing of international shipments, air, ocean and ground
  • Domestic air and ground routing (including Canada)
  • Contract new carriers
  • Negotiate Freight Rates
  • Develop collaborative carrier relationships
  • Assigning carriers and providing load tenders
  • Find and develop new logistics/freight opportunities and design carrier solutions for other Pilot offices and external customers


  • Multi-tasking while maintaining precise attention to detail
  • Excellent verbal and written communication skills
  • Must be able to type 35+ words per minute
  • Must be able to work in demanding, high-volume environment, particularly with email and calls
  • Precise attention to detail
  • Proficient in Microsoft products
  • Must be tech savvy


  • 6+ years minimum experience in freight operations is a plus
  • 6+ months experience in Transportation customer service preferred
  • 6+ years work experience as an Operations Agent

High School Diploma or equivalent required
This is a clerical administrative position in a professional office setting. The employee is frequently
required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is
required. Position may require to work remotely at times.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time

Salary Range
$43,000.00 - 76,000.00
per Year
Salary range estimated by
Sacramento, CA 95834, US