Customer Service Representative

Customer Service Representative

Responsibilities:

- Handle customer phone calls

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet department targets

- Keep records of customer interactions

- Identify and assess customer’s needs to achieve satisfaction

- Follow communication procedures, guidelines, and policies

- Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution

- Perform other duties as assigned

Skills and Qualifications:

- High school diploma or equivalent

- strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Ability to multi-task, prioritize, and manage time effectively

- A team player

- Bilingual skills a plus

Job Type: Full-time

Pay: $16.50 - $17.25 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location: One location

Company
GoPlus Corp.
Posted
11/14/2021
Salary Range
$26,000.00 - 38,000.00
per Year
Salary range estimated by
Location
Fontana, CA 92331, US
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